I thought the 10% disconnect was more reasonable IMO, but I know that some might find it insulting to be flagged as a disconnector, but personally I have a good connection and want to finish games and would like to know if there is a good chance that a player will disconnect.
My other comment is that the 10 sec penalty seems kind of silly to have consistent for every game type: (i.e., 10 seconds is nothing if a player still has 20 seconds left but devastating if they have 20 seconds left in a no increment game). Therefore I think it would be more reasonable to possibly some other system, maybe using percentages or whatnot.
*And just to clear something up, the player has to click either resume or resign, they can't just play other games, correct? Because that is a problem I am currently having, that my opponent refuses to accept the challenge from our adjourned game.
after going throughall of http://www.chess.com/forum/view/community/chesscom-needs-your-input---live-chess-games-adjourned and http://www.chess.com/forum/view/community/chesscom-proposal-for-fixing-game-disconnectsadjourned-games ,
here is my final proposal in as concise of language as possible:
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if a player disconnects they can reconnect within 90 seconds and then they will auto-resume their game with a 10 second penalty. a player cannot resume after a 3rd disconnect in the same game - it is an immediate loss.
if 90 seconds pass and the player has not reconnected then the opponent has 3 options: claim win; abort (the game stays in your game archive as "no winner"); adjourn. (if the game is 4 ply or less, then it is auto-aborted.)
if a game is adjourned then when both players are online at the same time then the game will show up in the SEEKS panel. either player can click to RESUME if the other player is not playing. if the non-disconnecting player clicks RESUME then the other player has 2 options: play, or resign (if they disconnect it is a resign). if the original disconnecting player clicks RESUME, then the other player has 2 options: play, or abort. if the game does not finish after 7 days then the non-disconnecting player gets the win.
if both players disconnect within the same 90 second window then they both have 90 seconds to resume with the same logic above. if neither resumes, then the game is automatically adjourned. if that game is not finished after 7 days then it is aborted. double-abort games are NOT counted toward "disconnector" status. (NOTE: we may make this 120 seconds until our servers are more stable.)
players will be able to set in their preferences what to automatically do after disconnect games (claim win, adjourn, abort) so they don't have to choose each time if they want to have a consistent reply.
if a player has more than 20% of their games as disconnects then they are flagged as a "disconnector" in the system. disconnectors cannot accept open seeks. they can post seeks, but they will show up with a red color in the seeks panel. (this will NOT come into effect until Chess.com fixes stability issues and disconnects are no longer our fault :) .)
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i realize that this is not going to please everyone (it's impossible). some of you argued for having the game time just continue with a maximum. but honestly, as we talked through it we feel it is a very bad user experience to have people waiting around for 10 minutes when their opponent is gone. (we will also address "hate-waiting" in the future!) also, some of you have disconnect issues because of chess.com or your computer/browser. we know this and are sympathtic to you. we are working REALLY hard to make live chess more stable. we intend to launch a few things when we launch this that will make reconnecting much faster.
i'm open to hearing new thoughts and opinions. if you have all ready stated your opinion in the other threads, please don't just post the same opinion unless you have new information or something :)
thank you all for your help and patience!