CMNiemann banned for “Abuse”

Yeah, but since your system is fully automated - a typo of ad-hoc leads to automated bans. You can't have a strong filtration mechanism in place that's also coupled with a strong auto-ban mechanism at scale, that doesn't work. Either the filtration system needs to be lax (i.e. not flagging for a typo of ad-hoc), or the consequences need to be either relaxed, or capped at the very least.

Infact, considering the word filtration system prevents the post from going up I don't really see the point of banning based on number times a flagged post is submitted. The post never sees human eyes. I'm not aware of any other sites content moderation system which works that way. 
Bans should be reserved for people who misbehave in some way that impacts the forum.

The auto-mod doesn't ban, just mutes and it's a temporary mute, though the length increases the more often you get muted.

And what does that achieve when the post a) didn't even see humans, b) could easily have been your faulty system detecting a word like ad-hoc as an infraction....? 
It's not a good system. I'm an engineer, your site can and should do better.

It can help prevent bad content from being seen. It also didn't mistake ad hoc for something else; it was typed incorrectly and due to that matched something on the filter.

Yes, it's not the best system but it's better than letting everything go to get cleaned up only after being reported. My understanding is work is being don to make the filters more context aware but any solution is likely to have some false positives in any case.

Hey everyone,
I noticed something pretty weird today, and I can’t stop thinking about it. CMNiemann, a titled and respected player in the community, has been *magically* banned for "Abuse." Now, I know what you’re thinking: "Oh, another banned account, big deal." But hear me out because this smells fishier than a week-old tuna sandwich.

Yesterday, CMNiemann dropped some *serious* info about certain moderators. A lot of you responded positively, saying you knew him and that what he was saying was true. And now? Poof! Not only is his account gone (which, okay, fine, it happens), but his entire post has disappeared too. Now, correct me if I’m wrong, but isn’t it *super* unusual for a banned account’s forum posts to just vanish? I’ve seen plenty of banned users whose forum pages are still up for everyone to see. So why is CMNiemann’s post gone? Almost like someone *really* didn’t want people to see it…

And let’s talk about the "Abuse" reason. Really? Abuse? From what I saw, CMNiemann didn’t break any rules or go against the ToS. He just shared some… let’s call it *enlightening* information about certain moderators. Coincidentally, some of these mods apparently had some *funny business* going on. Like, did you know some of them created their accounts just days before becoming moderators? I did some digging, and it turns out CMNiemann wasn’t exactly wrong about that. But hey, what do I know? I’m just a humble chess enthusiast who’s starting to feel like this whole thing is a little too convenient.

So, let’s recap:
1. A respected player exposes some shady stuff about mods.
2. His post gets a ton of positive feedback from the community.
3. Suddenly, he’s banned for "Abuse," and his post is wiped from existence.
4. Some of the mods he mentioned *do* seem to have questionable backgrounds.

Am I the only one who thinks this reeks of a cover-up? Like, are we just supposed to pretend this never happened? I’m not saying there’s a conspiracy, but… okay, I’m totally saying there’s a conspiracy.

Anyway, I’m just here to share my thoughts and see if anyone else feels the same way. Maybe I’m overreacting, or maybe there’s something seriously wrong here. Either way, I’d love to hear your opinions. And if any mods are reading this… no hard feelings, but maybe address this instead of sweeping it under the rug? Just a thought.

As far as you're aware... but that's just a guess and you won't be finding out, because... no one is going to make you, or ask...

You're an unpaid mod right? So why are you even representing chess.com on this matter. You don't care enough to make any effort, obviously. And I don't really expect you to, because you're unpaid. Where do people make legitimate constructive criticism of chess.com where someone might actually hear it? Because it's obviously not with you. Is there some kind of email setup where people can message product regarding buggy features or lackluster experience?

Yes, it's definitely analogous to a bad-school-teacher mentality that can't stand even an appearance of disobedience.

It doesn't indicate any human-like understanding. The filtration systems are so bad, and there's so little feedback (zero) that it's quite possible for someone to correct the fault that they THOUGHT was being picked up on, only to find that for instance, nowadays the word "bottom" might be vetoed, as it is on the completely ridiculous MSN, according to my wife, so that "I'm at the bottom of the hill now" is vetoed.

That is abusive. That is, having words like that on the ban list is abusive. It's also racist, in that it expects American standards, which can be hysterical, to be enforced. American slang is entirely different from English useage. I recently got a one-day ban here from absent-mindedly referring to a young cat. That is abusive and also offensive to ME, so there are double standards at work here.

Yes, it's definitely analogous to a bad-school-teacher mentality that can't stand even an appearance of disobedience.

It doesn't indicate any human-like understanding. The filtration systems are so bad, and there's so little feedback (zero) that it's quite possible for someone to correct the fault that they THOUGHT was being picked up on, only to find that for instance, nowadays the word "bottom" might be vetoed, as it is on the completely ridiculous MSN, according to my wife, so that "I'm at the bottom of the hill now" is vetoed.

That is abusive. That is, having words like that on the ban list is abusive. It's also racist, in that it expects American standards, which can be hysterical, to be enforced. American slang is entirely different from English useage. I recently got a one-day ban here from absent-mindedly referring to a young cat. That is abusive and also offensive to ME, so there are double standards at work here.

Um OP literally called "CMNeimann" a respected and titled player so there's at least one player.

Anyway, this CMNeimann needed to go. He did nothing but spread misinformation.

OP says "CMNeimann" so you assume the person in question is GM (not CM) Hans Neimann? That is quite a leap.

Lol, I'm told I misspelled ad-hoc but I can't even imagine what the typo could have been that triggered the word filtering system. I remember typing out ad-hoc. Did I leave the C off? So it become ad-h0e without the e?

So on christmas if someone says "h0eh0eh0e" merry christmas (I darenot even type the word) they could be banned immediately, basically. And that's the best chess.com can do. When their website is their entire business.

I work for a very small company, like 4M in its net worth... we're not even primarily and IT company. But our company website is better coded than this site.

I have another screenshot of the bug

I keep seeing this bug now