LaneLavicka wrote:
Sometimes my Internet is bad because we don’t have a good router but I was in a rapid game and lost in an totally equal endgame because I disconnected for 1 minute. Could someone give me some more context on this problem or can a mod just give my my 9 points back?
Only staff can refund points and that's normally only done if there's a major site issue that caused disconnects.
Here's some things to check out, that may help from your end.
https://support.chess.com/article/4720-online-chess-performance-optimizations
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
Sometimes my Internet is bad because we don’t have a good router but I was in a rapid game and lost in an totally equal endgame because I disconnected for 1 minute. Could someone give me some more context on this problem or can a mod just give my my 9 points back?