absolutely brilliant post by the tickler!!
Free speech and the needs of 9/11 have provided the wherewithal for AI oversight. Free country still? Let's hope so. At least our internet artists (above) will always be free, while our citizens continue to star in The Apprentice, (Part 2). 
Send me a challenge when you have the chance, panda, although I'm busy de cojones.
Could it be you are not looking at it from their point of view? Isn't it possible they very well know who is complaining? Valid and constructive criticism is something people do if they want to see the product or service get better, which is what most of the criticism is about. If they didn't care or didn't want it better, they wouldn't say anything. which is exactly why i started this topic. social panda and i have sent in tickets about basic functions of the site not working, and have received zero feedback. david (staff) even wrote in one of my topics he was going to ignore the complaints there. the sad irony is that he was quick to lock it when a competitors name was mentioned in passing-but he still ignored the issues.
BUT, your point about longtime members complaining could be something they are very well aware of. Wouldn't you agree most members are fairly new members? Wouldn't you agree that most of the longtime members who complain are the very small minority of revenue generators? Could it be that the concern isn't about what YOU want, maybe it's about what chess.com wants. It might be as simple as maximum revenue in exchange for least amount of trouble/outlay.
In all honesty that's probably what I would do at my business. Why would I accomodate the complaints and criticisms from a minority of customers who want something different than what I want? If I make my business unfriendly to them, if I marginalize, censor, or even outright ban them from my business, I dont have to deal with them anymore. The majority of customers, who might be newer and who provide more revenue are the ones I would cater to.
based on your last paragraph, i'm surprised you aren't already staff. ignore and ban members with concerns?
as far as "catering" to other (newer) members, i do not remember any outcry for flair, puzzle rush, achievements, etc. these things just appeared. in virtually all my topics in help and support, the concerns are about functionality.
i forgot to mention a very important point in the op.
erik, you and staff need to step back and consider who the people are that are asking these questions. it's not fly-by-night members only here for a month complaining just to complain.
no, it is people concerned about your site! if we didn't care, we wouldn't bother posting about issues.
and, those times when i have been, um, a pain in the a$$, they are due to provocation as described by panda not being able to play, baddy not being able to post, and the things mentioned in the op.
--- Great points however the way things are going around here I will soon have to learn a new song ( " I Don't Care Anymore " ).
or you could go with "Let It Be".
There are stats around here somewhere about how many tens or hundreds of thousands of tickets are submitted monthly and how action is taken on many thousands. But we have a dozen or so forum addicts who are furious they aren't getting enough attention because they want to be able to post more than 3 posts in a row in a single thread, and other trivia. This is one of the most visited sites in the world. Take a step back and you will see how laughable this whining is.
rampant, is broken, is infested, is sus
n it's still better than lichess n chess24 combined
Not Really one is all free And you get what you pay for
There are stats around here somewhere about how many tens or hundreds of thousands of tickets are submitted monthly and how action is taken on many thousands. But we have a dozen or so forum addicts who are furious they aren't getting enough attention because they want to be able to post more than 3 posts in a row in a single thread, and other trivia. This is one of the most visited sites in the world. Take a step back and you will see how laughable this whining is.
forker, you are clueless on this (which is surprising for one that has been here so long). that YOU have nothing to complain about is of no consequence. if this truly means nothing to you, move on.
since you are participating, i will give you just one example of how the three post limit is stupid. it is not about attention, as you write (you sure do a lot of assuming). there is a rather old baseball topic that has dwindled to only about four or five posters. as the season goes on, one of us might want to post more than three times consecutively.
also, the size of the site does not matter. if the site is growing, so should the amount of *capable* staff members. when tickets have been sent in in the past, there was a boilerplate email response that cc was looking into it, followed by a specific response about the issue. as i have written, i sent three tickets in with no response.
I don't feel the need to complain about anything about this site. Just saying.
i was thinking the exact same thing
so then, why post here?
He likes looking in the mirror, probably.
There are stats around here somewhere about how many tens or hundreds of thousands of tickets are submitted monthly and how action is taken on many thousands. But we have a dozen or so forum addicts who are furious they aren't getting enough attention because they want to be able to post more than 3 posts in a row in a single thread, and other trivia. This is one of the most visited sites in the world. Take a step back and you will see how laughable this whining is.
I believe that to be able to play chess in a chess site is something important, and that staff should help me to solve the problem, or at least tell me what the problem is and when is going to be solved.
Thank goodness for the 3 post rule!
Tomorrow you will all wonder why the change of heart.
I hope.
Tomorrow you will all wonder why the change of heart.
not to worry, the bunny shall serve as your witness - dump posts from @selficideZ, a repeat @redgirlz obsessor. why don't they have bots to catch this instead? talk about frustrated & possibly previously constipated
Tomorrow you will all wonder why the change of heart.
not to worry, the bunny shall serve as your witness - dump posts from @selficideZ, a repeat @redgirlz obsessor. why don't they have bots to catch this instead?
Almost funny, considering how I caused the first (and only, I think) bunny ban.
Again, don't ask.
Could it be you are not looking at it from their point of view? Isn't it possible they very well know who is complaining? Valid and constructive criticism is something people do if they want to see the product or service get better, which is what most of the criticism is about. If they didn't care or didn't want it better, they wouldn't say anything. which is exactly why i started this topic. social panda and i have sent in tickets about basic functions of the site not working, and have received zero feedback. david (staff) even wrote in one of my topics he was going to ignore the complaints there. the sad irony is that he was quick to lock it when a competitors name was mentioned in passing-but he still ignored the issues.
BUT, your point about longtime members complaining could be something they are very well aware of. Wouldn't you agree most members are fairly new members? Wouldn't you agree that most of the longtime members who complain are the very small minority of revenue generators? Could it be that the concern isn't about what YOU want, maybe it's about what chess.com wants. It might be as simple as maximum revenue in exchange for least amount of trouble/outlay.
In all honesty that's probably what I would do at my business. Why would I accomodate the complaints and criticisms from a minority of customers who want something different than what I want? If I make my business unfriendly to them, if I marginalize, censor, or even outright ban them from my business, I dont have to deal with them anymore. The majority of customers, who might be newer and who provide more revenue are the ones I would cater to.
based on your last paragraph, i'm surprised you aren't already staff. ignore and ban members with concerns?
as far as "catering" to other (newer) members, i do not remember any outcry for flair, puzzle rush, achievements, etc. these things just appeared. in virtually all my topics in help and support, the concerns are about functionality.
I dont think they would want me on their staff. I would never accept the job. To them it's a business, which I totally understand. To me, it's just a website that allows people to play chess. Let's be realistic, who cares.
The reason you dont remember any outcry for the things you mentioned is because there wasn't any. Again, it's not about what you want (or any other member), it's about what chess.com wants. It's a business. If I gave my customers everything they wanted I would be out of business in a week.
I think it's great that you, and others, are genuinely concerned because you really do want things to improve. But I'm not like that. I vote with my feet. I stopped playing here a long time ago because I realized very quickly when V3 came out that things were not going to get better. So, I just play somewhere else. Problem solved. I dont complain about chess.com because there is nothing to complain about. They run it the way they want to, and I respect that and understand that. It should be pretty clear they want certain types of customers, and it's also pretty clear they do not want other types of customers. You just have to decide which type you are.
Money talks and BS walks? Those pesky humans need to get in line?