erik, we are frustrated

Sort:
Avatar of mbereobong

Oh, is that why I can’t see anyone’s notes, except for my friends?

Avatar of Optimissed

I just got this:

Hello Optimissed

 

Your account is in violation of our Sportsmanship Policy. https://www.chess.com/community

You are currently limited to playing only other Poor Sports. This means your wait times will be longer, and you may not be able to enter Tournaments or Arenas. If you would like to return to faster pairings and playing Good Sports, please follow our Sportsmanship Policy for your next several games and your account will be automatically adjusted.

If you are having issues where you are disconnecting unintentionally, please contact us at support@chess.com and we will be happy to troubleshoot this issue with you.

A couple of weeks ago my computer crashed and became entirely dysfunctional. Had to throw it away. It was right in the middle of a ten minute game which I was winning although I had blundered and missed at least one win. So because my computer crashed once, apparently I'm a poor sport. A while back, there were multiple disconnections from the games host but I do not believe it was due to my computer because I was still able to interact with Chess.com. Don't you think it may be libelous to call people "poor sports" when they are not? happy.png

Avatar of Toire

"Libelous"...are you serious?

Avatar of lfPatriotGames

I dont think it's libelous. The definition of poor sport here is probably extremely broad. Not granting rematches is called poor sportsmanship. Not resigning is sometimes called poor sportsmanship. Resigning at the wrong time is poor sportsmanship. Chess.com probably considers getting disconnected poor sportsmanship, even if you are winning. Just playing chess here, under any circumstance, is suspect. I wouldn't worry about it too much. The no disconnecting policy is in place for your own good.

Avatar of autobunny

Saves money on botox

Avatar of erik

This kind of warning doesn't show up from one game, but from more than that. If you keep playing without abandoning, making opponents waiting, etc, then very shortly you will return to the normal pool. Thank you!

Avatar of ericthatwho
erik wrote:

Some fair criticisms! We do not have everything documented. Part of that is because the site is so complex and has so much going on (and very few people would read it), and part of it is because writing out some things exactly then gives people with bad motives the parameters to work within. Anyway, you are right, there is very little documentation outside of what you find on https://support.chess.com . 

We do try to post regular updates now of new features and changes. Latest example: https://www.chess.com/news/view/chess-com-september-update

As for not receiving responses to support requests, please privately message me the support request and time you made it and I will look into it. Our support team actually receives incredibly strong and positive feedback generally, and strives to respond to most issues within 24 hours. 
As for the limits on posting more than 3 times consecutively in a forum, that was meant to curtail the annoying behavior of constant repeaters and thread hijackers. Of course there are some curtailed legitimate use-cases which were impacted too. It’s a tough balance. Any restriction of freedoms or abilities is... a restriction. But we are trying to find a good balance. We face a LOT of challenges from attacks, trolls, harassers, and people looking to create problems. It’s just a sad part of what we do. They keep changing their attacks, and then we keep trying to react. Not a fun game. 
Finally, I’m unaware of any board shrinking issue. Please use the “Report a Bug” link in the nav bar and that will help us gather the info we need. 
Cheers!

Does this mean that the user can prove nothing and you do not have to say anything?

Avatar of erik
beafraid3 wrote:
erik wrote:

Some fair criticisms! 

Does this mean that the user can prove nothing and you do not have to say anything?

I don't know what you mean by this. I think the OP makes some great points. Communicating with our members is a challenge, and we can do better. 

Avatar of Pulpofeira

You did.

Avatar of Pulpofeira

Ya.

Avatar of ericthatwho
erik wrote:
beafraid3 wrote:
erik wrote:

Some fair criticisms! 

Does this mean that the user can prove nothing and you do not have to say anything?

I don't know what you mean by this. I think the OP makes some great points. Communicating with our members is a challenge, and we can do better. 

What it means chess.com can not or will not say anything therefore nothing can be proven by anyone

Avatar of drmrboss
RonaldJosephCote wrote:

  Honduras......your in the wrong thread.....post 148                                                                                        The OP is notorious for being friends with the YGNR accounts.  Why don't yall put your foot down on folks like him and stop catering to their nonsense?                       The OP of THIS thread is not drmrboss.

They don't get any additional benefit for being friend with me. 

New members can do whatever they wish after creating new accounts.

Avatar of drmrboss
RonaldJosephCote wrote:

  So why are you telling these new members to cause trouble in the forums.?

It is their own accounts, their own rules.

Avatar of RonaldJosephCote

  If I read this correctly,....drmrboss just posted in a thread directed to & at Erik--CEO of Chess.com. Most members come to this thread to express frustration to the CEO and site Admins about policies & procedures relating to the running of said site. drmrboss seems to be having a problem with his "friends" accounts.surprise.png  My suggestion is 2-fold. First......Erik, or his representatives should arrange a meeting with the other chess sites that drmrboss belongs to, so as to compare notes & intel, IP adresses, P.M's, etc etc.  2nd......the offers that were made to Red Girl by the "Community Defenders" in the recent past who had a similar problem with unwanted friends should also be extended to the good Dr.happy.png  I'm sure more than a few members of that group would want the good Dr's account to be monitored on a daily basis...(if not hourly)wink.png..... and it only seems fair that if an offer was made to Red Girl, it should also be extended to other members with "similar" problems.  Good....then its settled....I'll take 1st watch! evil.png 

Avatar of MustangMate-inactive

In the world outside the internet and the anonymity it provides, the actions that drmrboss advocates would be regarded as criminal. He hides behind, slogans of free speech, imagined rights, their account - their own rules. Making up one's own rules, encouraging others to be disruptive and abusive of community guidelines would result in time between bars.

Most members are frustrated that such members are given the latitude to disrespect the chess community. The issue of censorship and banning accounts becomes a complicated issue. Unfortunately, what is observed in the forums, are the disgruntled people who reject and rebel against any form of authority. We don't hear from the vast majority, people who live by established guidelines and respect the rules.

It works both ways ... this frustration. Many do become frustrated with certain policies and how they are enforced. This is a fair concern.

But to openly represent a position that it is a persons right to be disrespectful and ignore community guidelines becomes just as frustrating that the activity is allowed to persist.

RonaldJosephCote wrote:

  So why are you telling these new members to cause trouble in the forums.?

drmrboss - "It is their own accounts, their own rules."

Avatar of 52yrral

Sounds like antifa

Avatar of RonaldJosephCote

   I know in public housing if you have guests over......your responsible for their behaviour.

Avatar of MustangMate-inactive

Well, it's the age old issue of community. People make the choice, the decision to live together. Most often out of necessity. There will always be differences between an individuals rules and community rules. A compromise becomes the order of the day. The definition of "growing up" is closely related to learning how as an individual is to fit in, get along with the community they live in. Living by the motto, "my rules" and only my rules while at the same time taking advantage of all the benefits a community provides is the definition of "immaturity".

Avatar of forked_again
MustangMate wrote:

The issue of censorship and banning accounts becomes a complicated issue.

 

I'm with you dude, but as to the above comment, it is not a complicated issue at all. I have seen more than one forum where civility is demanded, and it is achieved.  First, chess.com needs to give a $41t, but they apparently don't.  After that, you man up with moderators who have a clear mission, and you take out the trash.  

Avatar of batgirl

As long as civility is demanded civilly....

This forum topic has been locked