Frequently Asked Questions

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Robert_New_Alekhine

This is a list of Frequently Asked Questions here on the forums. 99% of your questions about chess.com have already been answered! Before posting anything, make sure that there is not already a topic discussing the exact same thing.

  1. I think my opponent is cheating, what should I do?

Contact chess.com! Go to https://support.chess.com/customer/portal/emails/new and email chess.com!

You might also want to join this group:

https://www.chess.com/groups/view/cheating-forum

Whatever you do, DO NOT discuss cheating on the forums. 

2. My opponent told me something rude and abusive. What should I do?

Again, DO NOT make public accusations on the forums. Instead, message staff:

https://support.chess.com/customer/portal/emails/new and email chess.com! 

3.Why do I keep disconnecting?

There are a number of things that could result in disconnection from the chess server:

  • Not having cleared cookies & history in a long time
  • Downloads or uploads (even sending email) in the background
  • Instant messenger clients
  • Memory-resident anti-virus software
  • Other browser tabs with streaming content
  • Browser add-ons
  • Using a USB wifi key

Here are some things you can do to minimize the risk of disconnects while you play:

1. Use a trustworthy browser: Chrome or Firefox - not Internet Explorer

2. Limit your use of messaging clients, media players, YouTube (etc.), sending/receiving emails, multiple tabs or anything else that may consume a lot of memory

3. Do maintenance chores regularly, clearing cookies, history, temporary internet files ("cache")

4. Suspend or terminate any memory-resident software that may perform memory-intensive background operations

4. Why did the clock times suddenly change? The clocks seem broken! 

Don't worry - the clocks are not broken. This jumping is caused either by Internet lag, or because of bonus time

5.My opponent's pawn captured mine illegaly! This is a bug!

There is actually a rule in chess called en passant. This is probably a legal move, and you can read about it here:

https://en.wikipedia.org/wiki/En_passant

 

Here's one really big rule on chess.com: If you have a techincal question, contact support at https://support.chess.com/customer/portal/emails/new.

If you have a question related to chess, make sure it hasn't been asked on the forums before!

Thanks!

Chicken_Monster

What about Firefox?

seanysean2

Why did robert0905 leave ches.com

thegreat_patzer

your missing many topics.

6) why won't these Runner chessplayers do rematches?

7) why do women suck at chess?

8) what is my style in chess- I think I'm like tal (or short)!

9) I can't improve. it sucks.

10) what is the best attacking opening?

11) I'm awesome.  remember my name cuz I'm going to make these chess gms look like patzers.

12) Is Carlsen (fisher, nakamura,etc) like the Worst chess player ever! SO over-rated)

13) someone called me a bad name. they suck!

14) exactly how long does it take a dude to get to 2831.42 rating. Fide. ?

I'm sure there's more.  but you really tackled alot of the noise when you mention all the cheating posts.

FChopin99

Q: How do I block somebody from my profile?

A: Mouse over their username and click the circle with the horizontal line through it.

AutisticCath

Moron wouldn't resign and checkmated me when I wasn't paying attention.

Moron blundered queen away and wouldn't resign. I got checkmated. Here's how it happened--

Robert_New_Alekhine

It's called a JOKE. 

Chicken_Monster

I mean to say, what about Safari?

etc2000chess

Thanks for the list, now I won't have to deal with irrelavant spam posts from 3 day old accounts...

etc2000chess
seanysean2 wrote:

Why did robert0905 leave chess.com

I really hope you're not serious about this.

Robert_New_Alekhine

Cheese :D

RonaldJosephCote

 Is MSC still around or did he become bestpony ?Undecided

BoyStan

This is a frequently thought about question: What is the value in having many friends and belonging to many groups on chess.com???? How many of your friends or groups do you never contact or do anything in the groups to which you have joined?? 

starwall

Why  does   chess.com   use spyware on its members?

I say spy ware, because every time I have been at a web site it shows up in the ads when I go on chess.com 

As in I was looking for a lamp and using "Mac Book Pro" in what is called "private window"  when I when on chess.com the next time that web site came up as an ad...... So I ask why do they use spy ware on their members 

Oofee1

Um since you don't have a membership (e.g. diamond)  there will be ads. Even in private windows.  NOTE When you are using the private window on a mac ( I an using one right now)  you are signed out of chess.com in it. YOU MUST RE login.

etc2000chess
RonaldJosephCote wrote:

 Is MSC still around or did he become bestpony ?

Pretty sure they're different people...

Martin_Stahl

For more frequently asked questions... https://support.chess.com/

AkatsukiKamiya

is looking into opening data cloud from google (stockfish,komodo,Lc0) allowed ?

is playing daily games with help of book and athor resources like asking many people opinion without using engine software allowed ?

And this one that pick my interest up. How chess.com caculate a person accuracy ?

Cause i ussually play in lichess using data cloud and using some old book from my father, and that is legal. And i try to switch to play at chess.com because chess.com engine can evaluate a person accuracy every game. that really something interesting