May be last year. I had a problem with the membership.
I can contact with email and get helped.
But now when I sent email, it was rejected.
How to contact chess.com human support?
Sort:
Превет
TauekelSailauov wrote:
Превет
Hi!
May 16, 2025
0
#5
Hi @TurtleLearnChess, go to https://www.chess.com/support then
Contact Support > Something else > I still need help > Write "Connect to an agent"
Wind wrote:
Hi @TurtleLearnChess, go to https://www.chess.com/support then
Contact Support > Something else > I still need help > Write "Connect to an agent"
Hi! Thank you. Wind.
I try your advice and I am waiting for email from agent support.
Jun 11, 2025
0
#7
We all need to stop paying for premium until this is resolved!
I wanted to buy a year of premium over the last couple of days, reached out to support and got a chat bot. The bot ends the conversation and I get no help at all!!!
We should not be supporting a company that doesn't even have the decency to talk to the people who pay for the premium. This is ridiculous and we all need to stand up against it!
Gary-Mason wrote:
We all need to stop paying for premium until this is resolved!
I wanted to buy a year of premium over the last couple of days, reached out to support and got a chat bot. The bot ends the conversation and I get no help at all!!!
We should not be supporting a company that doesn't even have the decency to talk to the people who pay for the premium. This is ridiculous and we all need to stand up against it!
Hi! Gary-Mason.
If you have mailed to the staff. May be we have to wait about 3-5 days to receive a reply.
I agree with you. The Bot still cannot answer questions appropriately.
I also hope that chess.com will improve.
Jun 14, 2025
0
#9
Gary-Mason wrote:
We all need to stop paying for premium until this is resolved!
I wanted to buy a year of premium over the last couple of days, reached out to support and got a chat bot. The bot ends the conversation and I get no help at all!!!
We should not be supporting a company that doesn't even have the decency to talk to the people who pay for the premium. This is ridiculous and we all need to stand up against it!
Did you choose the billing related option!
Jun 20, 2025
0
#10
Martin_Stahl wrote:
Gary-Mason wrote:
We all need to stop paying for premium until this is resolved!
I wanted to buy a year of premium over the last couple of days, reached out to support and got a chat bot. The bot ends the conversation and I get no help at all!!!
We should not be supporting a company that doesn't even have the decency to talk to the people who pay for the premium. This is ridiculous and we all need to stand up against it!
Did you choose the billing related option!
Of course.
Jun 20, 2025
0
#12
I've messaged support three times recently on a subject and never got a response.
Jun 20, 2025
0
#13
dlscca wrote:
otherwise, there's always just email: support@chess.com
You can't use that support@chess.com email any longer. The email isn't followed.
I have passed along your earlier compliments to the Support staff.
dlscca wrote:
My first attempt to get help using the chat support feature, I repeatedly asked for a live agent but the conversation was eventually terminated after I was told my message would be passed on and they'd email me wthin 1 - 3 days. I got an email about two hours later. They do get the actual conversation, not just the issue, for whatever that's worth. From the email: "I'm sorry if Chessica seemed to misunderstand you. We are working hard to make her more helpful." I was told I could respond, to the email, using the chat support feature, which I did. And its been great. Conversations are saved and can be accessed, and continued, by clicking the messages icon, lower right corner. If the particular agent is not available, you'll get a new one. I've used it several times in the last few days, my issue being complicated, and I've never had to wait more than a few minutes. A big thumbs up from me.
dlscca. Thank you.
Jun 23, 2025
0
#15
LittleTobolskwildnet wrote:
Apparently chess.com support is no longer responding...
That's not true. The posts from dlscca above report a very satisfactory response to multiple queries.
Is this some type of a joke/a scam? Their messenger is a dead-end, and their e-mail address is a dead-end (automated responses leading nowhere in both cases). How can I actually get help from them?
Jul 7, 2025
0
#17
ozibiki wrote:
Is this some type of a joke/a scam? Their messenger is a dead-end, and their e-mail address is a dead-end (automated responses leading nowhere in both cases). How can I actually get help from them?
It's not a joke or a scam. They set up an AI bot because 99% of the questions they get are covered in the Support pages.
If you visit the Support site and can't find what you need in the Support pages, you can reach Support.
You may have to wait a couple of days for a response but you will eventually get through to someone in Support.
While you are waiting, you might want to search the forum. You might be surprised to find out that other people have raised the same question.
Hello, a user called Quthom96 was being disrespectful, swearing, and was spitting harsh words at me. I reported him for swearing and cursing, but I do not think that will help, because seems like he did it multiple times. If you temporally ban or permanent ban, that will be helpful and stop him from cursing to others. Thank you for your support.
Also, sadly I am sure I will not be able to reply because of privste reasons, but please do something that could stop. Because even banning chat will decrease these kind of accidents.
Feb 6, 2026
0
#20
Bicanovsky wrote:
Yeah I don't think they even have employees at this point. The chat literally tells you to ask to connect to an agent and then just talks in a circle.
Something else
Bicanovsky • 9m
Please add all the details you haven't shared yet, so your support specialist can better understand how to help.
Chessica • AI Agent • 9m
Connect to an agent
Bicanovsky • 9m
To connect with a support agent on Chess.com, simply type your question or issue in this messenger and request to "connect to an agent." Your conversation will be sent to our support team, and their reply will appear here and be sent to your email as well. There is no separate email address or phone number for support—everything is handled through this chat.
Chessica • AI Agent • 9m
Is that what you were looking for?
Chessica • 9m
Connect to an agent
Bicanovsky • 8m
To connect with a support agent, type your question or issue directly in this messenger and request to "connect to an agent." Your conversation will be sent to our support team, and their reply will appear here and be sent to your email as well. There is no separate email address or phone number for support—everything is handled through this chat .
Chessica • AI Agent • 8m
Did that answer your question?
Chessica • 8m
No
Bicanovsky • 8m
Sorry it didn't work! You can try asking another way, or I can connect you with our team! 🙂
Chessica • AI Agent • 8m
Connect to an agent
Bicanovsky • 8m
To connect with a support agent on Chess.com, type your question or issue directly in this messenger and request to "connect to an agent." Your conversation will be sent to our support team, and their reply will appear here and be sent to your email as well. There is no separate email address or phone number for support—everything is handled through this chat .
Chessica • AI Agent • 8m
Is that what you were looking for?
Chessica • 8m
You didn't state what you were looking for help with- other than wanting to speak with an agent.
You have to say what you want help with.
For example, you could want to report abuse or get a refund or appeal an account closure.
There has to be some reason stated before you can proceed further.
Hi. How can I contact chess.com human support?
I have talked to chat bot and sent some information.
And there is still no follow-up.