This thread was created because an extremely nasty comment (two of them, actually) featured and was allowed to stay for a day and a half, in another thread, which was thereafter deleted by staff.
Sometimes it's necessary to insist that some especially sour and damaging stuff gets removed. Remove the bad apple before it spoils the whole basket.
Now that it's all in the past, this thread may well be locked, or deleted, as the case might be. I would also change its name if I could help it, into something such as "Hate speech is dealt with swiftly and effectively in chess.com".
Just curious but did it take a day & a half for the staff to remove the offending content from the time you reported it, because my experience of reporting offensive comments is that they're removed quite promptly.
<Kikionfire> has got it right in post #122. Just what I wanted to say - but you put it way better.
Time to lock the thread, admins? :-)