Problem activating ChessBase dvd

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Avatar of Staunton1851

I am attempting to play a ChessBase dvd. After entering the activation key etc. I am seeing the board and seeing/hearing the GM presenter but the pieces on the board are not moving. Has anyone had the same problem and does anyone have an answer? 

Avatar of notmtwain
Staunton1851 wrote:

I am attempting to play a ChessBase dvd. After entering the activation key etc. I am seeing the board and seeing/hearing the GM presenter but the pieces on the board are not moving. Has anyone had the same problem and does anyone have an answer? 

Yes. Contact Chessbase support. They will help you.

https://en.chessbase.com/pages/support