1 min games
(edit, by the way, you can view time stamps of your games in your archive to see which moves the players thought longest on)
Record a video of it and check exactly how much time you're losing (if any).
More usually there's some lag.
For example a 1/0 game where one guy loses on time and the other has 5 second left will last 119 seconds instead of 115 seconds.
A video would be important because usually people have very poor perception of such things. They're usually upset because they didn't win and their mind plays tricks on them, retroactively making up excuses and coloring perceptions.
It happens to me a lot, sometimes i just press any move as soon as it is my turn, without thinking about the move, that should take a split second but you see 10 sec being deducted, even when I play using premove i lose those seconds, surely premove cnt take even 2 milli seconds
Txl for comments! Unfortunately it's a real thing if I see opponent's time jumping from e.g. 43 to 50 sec. So it's not perception. I just wonder why it's happening to me. I can understand if it happens randomly but my elo is now 950 from 1200 and I'm not really getting that bad. Anyway, any other servers for 1 0 games ? Appreciate your reply.
The problem with Chess.com is they don't admit something is wrong on their end. Every time someone complains that their clock runs quicker or they suddenly lose 5-10 seconds off the clock, they're directed to the lag-support link and are shut down. They never stop to pause for a second and think why this is happening and make an attempt to fix it. This never happens to me when I play on their competitor's site. Hell I can download 1 GB files off the internet in under ten minutes but I can't play a game of bullet chess without the clocks blinking at least once. Irony is even the lag bar next to my name says that I have excellent connection. Go figure.
The problem with Chess.com is they don't admit something is wrong on their end. Every time someone complains that their clock runs quicker or they suddenly lose 5-10 seconds off the clock, they're directed to the lag-support link and are shut down. They never stop to pause for a second and think why this is happening and make an attempt to fix it. This never happens to me when I play on their competitor's site. Hell I can download 1 GB files off the internet in under ten minutes but I can't play a game of bullet chess without the clocks blinking at least once in the game. Irony is the lag bar next to my name even says that I have an excellent connection. Go figure.
I think they didn't expect the site to get this big.
So now they have something like 10K live games, minimum, going on at the same time, and there are some hiccups. (God only knows how many correspondence games)
But the clock jumping thing is not what people think it is. Their opponent isn't getting extra time (at least not as much as it looks like).
I'm playing lichess now, no lag at all, it looks a little less professional, may be just settings. But, I can play a game in 20 sec, impossible here.