chess cancel

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Avatar of Rsbbjdutr
What is the deal after every live game win or lose. When trying to start a new game it cancels the game immediately. After a couple minutes it allows me to start a game. Very annoying.
Avatar of Rsbbjdutr
No ideas?
Avatar of Rsbbjdutr
And yes I've deleted and reinstalled the app
Avatar of Rsbbjdutr
Example: game was just aborted by other player. I try to start a new game. Says challenge cancelled. In couple minutes it will let me start a game. Maybe 2 minutes approximately
Avatar of baddogno

They used to have a policy where if you aborted too many games you had to wait 5 minutes between games.  The only other thing I can think of is this (from the Fair Play Policy):

On his or her turn, each player has 15-20 seconds to make their first move. If this does not happen, the game will be automatically aborted. This has a negative effect on the Fair-Play record of the player failing to move. (But if you hit Abort, it affects your record! It's best to be patient for a few seconds.)

 
Avatar of Rsbbjdutr
I rarely ever abort games. Just timed it. Wouldn't let me challenge after a win, 1 minute later It let me challenge
Avatar of baddogno

You could always file a ticket to make sure the developers know.  I used to think the code was pretty fixed but apparently it changes as often as the wind.  Make sure you tell them what version you're using...

https://support.chess.com/customer/portal/emails/new