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The site does not use bots in the player pools. If you feel that other members are using bots, you should report them.
https://support.chess.com/en/articles/8562517-how-do-i-report-someone
https://www.chess.com/article/view/online-chess-cheating
Discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you would like to discuss, join the following club (for those that have accounts for at least 30 days):
https://www.chess.com/club/cheating-forum