how bad is chess.com at restricting racist trash talkers?

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i_chose_chess

trashtalk
I don't generally disable chat as mostly people here are friendly. but apparently this guy got triggered due to his own mistake and started stereotype slurs. I am okay if someone is just venting out due to a bad day, I can ignore it, but why does one have to be racist? I am sure this wouldn't be his first, why can't chess.com be more proactive on banning such people from chat at least, if not ban them altogether?

Terminated800

Mate I joined chess.com community and quit cuz within an hour i had so many notifications that were all racist. Honestly, I would jus crash out at that guy in the chat, call him a no0b, then move on and forget anything happened.

Terminated800

Also chess.com rarely bans cuz of chat n ppl jus create new accounts