Another site

I will post an update on this thread if I get a response.  It has been several months though now

Did you get an initial acknowledgement of your ticket? When you use "Contact" and log a support ticket, the system sends an automated acknowledgement to the email address you supplied. The Support team will then contact you about the issue through that email.

If you don't recall seeing the automated acknowledgement, there may have been a typo in the address that you typed. Or maybe your spam filter has blocked emails from Chess.com - either way, you could try submitting another ticket asking about that initial one, and look out for that email; the Support team definitely wouldn't be taking months to get back to you.

I got the automated e-mail on both occasions, never got a follow-up though (they didn't end up in my spam!)

Yeah, but it's a mistake to think of "chess.com" as a name only given to some representative for chess itself. In reality it's just another name. I assume Erik would have started any type of businesses, but he happened to be able to purchase the name chess.com, so it happened to be chess.

That's a nice way of looking at it actually, thanks.  I guess I'm trying to see this website as something that it's not

  Jeezs,  Gods of Hell seems to have quite a bit of knowledge about Erik considering he got THIS thread locked.  https://www.chess.com/forum/view/general/excellent-article-chess-com-versus-the-cheats?   My, my my WHO have we here...??

@erik has posted his history of the site. There is no reason to guess on most things.

He is a chess player. Started and ran Wholesalechess.com before selling it and used proceeds of that to help buy the Chess Mentor software and chess.com domain name to run a chess site (from auction). Worked on building the site and team that became what it is today. Chess was certainly a consideration in creating a business, not just some passing idea.

Of course my sentiment is that chess should be more a part of chess.com than it is - but - maybe I'm just wrong and this simply isn't the site for me after all

Chess is everywhere here. Not sure how it could be more about chess. Some things could potentially be removed, but many things were created to make a community to go with the game.

If chess is for all no one need pay, essentially

So, it isn't about chess, but about money? If you don't like the site's business model, then that is understandable, but the site is pretty much centered on chess.

Premium features pay for developers, staff, infrastructure, events, etc. There are other models that can work; subscription based is how chess.com does it.

That makes a lot of sense.  My reasoning is that: to improve, I need unlimited lessons and tactics practice. I can pay for that on chess.com, or I can get it for absolutely free elsewhere.  For some reason though I just love the community Erik has built here

Yeah, I've read that. The point is you don't get a business degree and risk capital for the sake of chess, you do these for the sake of business.

And other than making money, when you're responsible for other people's paychecks for that reason too you're not inclined to half-ass things and spend money on projects that don't matter.

Cheating only matters because preventing it is good for business.

This post embodies exactly what I dislike about this site

You were coming from a position that he just happened upon the domain, so that was why he went the chess route, when it is pretty clear he had a passion for chess and saw opportunities to make a living with one of his passions.

I don't discount that a lot of decisions are certainly influenced by business needs, but that doesn't mean they are primary concerns. From everything I've seen, running a great chess site, with features for enthusiasts and more professional players alike, are and were very likely primary motivating factors. Had he really been mostly motivated by financial rewards, he would have went into something else more lucrative. 

You don't have to play on one site. You can have accounts on multiple sites you know.

I'm not sure his exact involvement in exercise.com, but I don't think he started it or was a primary founder. He was also playing tournament chess before the site, so I think he had/has more than a casual interest in the game 

I moved here from another site and became pemium within a year and went Diamond shortly after. I like what is offered, am willing to support the site, and think there is still a lot of value for players, and chess in general, moving forward.

  Well God of Hell. What kind of a site would YOU create to compete with CC, if you hit the lottery. What's your background, qualifications, and how long have you been a member of the Communist Party.??

If you're not studying at least a few hours a day, 7 days a week, then you're just a casual player, which is fine, I'm one too. That's how it should be unless you can make a living off chess. Since Erik's been 1600-1700 for years, I assume Erik isn't working hard to improve... which is good, because he has a family and a business.

What kind of site would I make? I'm not interested in making a chess site. If I were, I'd certainly be interested in cheat prevention for the sake of business.