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Tickets normally get answered in a couple of business days. Did you at least receive the auto-reply? 

Hey guys, this should be fixed now. Will you try refreshing your pages one last time and let us know if you still have this trouble? Please include browser type and version number if you are still having this issue! Thank you!

It still does not work for me. 

 Thanks for reporting back! Will you let me know what you have tried so far? Did you refresh your browser page?

Which browser and version are you using?

Maybe clear cache and restart things to be sure you have the fix in your phone or computer

 It's not working for me either. I use Chrome's 59.0.3071.115 version, and Firefox, also the last version

Cleared cache and restarted  but still have nothing but connectivity lines and first move. Filled out a ticket 2 days ago got a response that they are working on it.

Thanks @rockbo64 - which browser are you using and did you try to refresh your page recently? and @patrifit thanks! when did you try a refresh last?

Google chrome and yes I have.

Yes, I tried to refresh

All fixed here. Thanks

Still not fixed for me. Using chrome 59.0.3071.115 (Official Build) (64-bit). Reload doesn't help.

me too still unfixed!! Chess.com Help your players this is how you earn.

Still happening in Chrome Version 59.0.3071.115 (Official Build) (64-bit), also in Firefox 51.0.1  and Safari Version 10.1.1 (10603.2.5).

problem not solved in my case. I use Mozilla 54.0.1

Try deleting both cache/temp files and cookies. Also, for people with the problem, have you been accessing the site through the Facebook App? 

No on my desktop using the FB site not any apps.

Yeah, that is what I meant. Loading the site through FB has the problem but staff is looking into it.

I sent a ticket about the problem July 4 and they responded  on the 6th saying they are aware and working on it. The problem persists and I have tried everything that has been stated.

One solution is to clear cache and cookies, and only load the site through www.chess.com. You can still login using FB, if you are set up that way, but it shouldn't load in an i-frame so the issue shouldn't happen.