Puzzle bug saying "Solved with Hint" when a hint was not requested

At least twice tonight Chess.com rated puzzles has says that I have "Solved with Hint" and given negative score, even when I did not ask for a hint, and did not get the problem wrong.   The first time it happened I thought it might be user error, but not the second time.    

This happened again today.  Lost 14 points for solved with hint that I never received.

3 times.  Now.  Why am I paying for this service if my bug report goes unaddressed?

Well stop paying then.

I have the same problem.  This happened to me three times.  I raised an issue with chess.com but put it down to user error....

I also had the same problem now...was there ever any clarity on this issue?

That sucks, sorry dude

I found the same bug years ago, after which I did no more puzzles. I think I did 3.

It's much better to analyse your own games with the help of the analysis tool.

Are you guys using the mobile app?

If you are, the mobile app keeps updating, then it keeps acting like you've done zero tactics at all, and then gives you the solution to the very first one, but gives you the level of your current puzzles rating anyway. Then when you disable an option at the top (I think), it goes back to "normal".

I haven't seen the desktop version do shenanigans like this.

laptop.

It’s not really a factor, but it can be a factor on how much score you get on it. It won’t lose rating I assume.

That's not okay.

Same here. It's a real disappointment. I was going to start paying Chess.com but bugs like this put me off massively.