There's a really helpful article in the FAQ ion dealing with rude or abusive opponents: https://support.chess.com/customer/en/portal/articles/1444877-what-should-i-do-if-another-member-is-rude-or-abusive-
Please don't name & shame people in the public forums, but follow the above guidelines and report them if you feel that this is warranted.
alrighty, I was playing with [Do not name and shame - Mod.]... she made a foolish move, and in chat I sent heh.
she responded "what doest that mean"
I responded "it is a short laugh"
she responded " oh its coz youre a [Edited for language - Mod.]"
when i tried to return to the game i get a message that chess.com is no longer available ... the servers are down. What the [Edited for language - Mod.]. I didnt do anything wrong, shes the one who is being rude! cursing people, and Im Banned?
beyond that, ive run into rude players all the time and I dont have the ability to ban them like she did to me so WHAT What [Edited for language - Mod.] is going on