Square Off Pro Rollable E-Chessboard

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Davexis
Hello ! I just got my brand new Square Off Pro chessboard two days ago now, the rollable one, a gift from my parents but I have an issue. I can't play without the USB-C cable plugged in. I sent messages to the SquareOff support but they're quite long to answer and they're telling me to charge the chessboard for 3,5 hours. I did it, for 6 hours and the led is all green but still the same, when I remove the USB-C cable, nothing, it won't turn on. Any ideas ? Did I miss something ?
binomine

Probably not.

You are not the only one with this issue.

Davexis

And what are the options ?

jjupiter6

You missed asking your question in the Chess Books and Equipment forum.

Davexis

Oh, thanks !