Ask for refund. Probably not worth it.
Three days after payment and still no platinum membership!
Sort:
They're working on V3, that takes them all them time and they have no time to respond, as they're working on all the amazing features that will be implemented. *obvious sarcasm*
tigerprowl5 írta:
Why pay for membership? I don't understand. I can understand paying for a coach and joining cheaper chess classes, but if I can't ask questions why would I want to pay for something I can get for free on the internet?
This would be like paying someone to tell you who won the NBA Finals or World Cup. News sites already post them. Chessbase gives .pgn downloads of all major tournaments and matches (often annotated).
The DVDs are questionable, it's not easy listening to a Russian Grandmaster give in depth analysis with broken English and a thick accent.
What we need are games and written analysis of games along with answers to our questions. Chess.com does not offer this, so I don't know why people are spending money.
If I pay money can I get my questions answered by at least an IM or higher? Give me that package, not these pre-packaged video files that are nothing more than lectures on things I already know.
Completely agreed. If there was, let's say for example a bundle of books given for your subscription money every other months of so, I'd consider it, but as it is now there are tons of other sites that provide the same, even in a greater variety (simply think of all the chess channels on YouTube).
SkyMarshal írta:
I dont understand this. If I pay for a membership I would except immediate upgrade to the features. Maybe some minutes or a couple of hours. But not a day and of course not 3 days!!
What if the site is automatic and just runs on its own? It could very well be, to be frank.
Feb 8, 2015
0
#6
When I upgraded 2 months ago at Christmas, it was immediate. I think it's your computer, not chess.com.
J-Star-Roar írta:
When I upgraded 2 months ago at Christmas, it was immediate. I think it's your computer, not chess.com.
Is there a computer/internet connection that takes 3 days to send an e-mail nowadays? He also got the receipt that he had paid already.
Feb 8, 2015
0
#8
@ J-Star-Roar; how can the problem be my computer, and laptop, and mobile rather than Chess.com? I have a receipt from Google Play, which I pasted above, to show that I have paid yet I cannot use Platinum services from any device.
.....
Feb 8, 2015
0
#10
@ kevinpro12; That's too deep/clever for me I'm afraid. What does "......" mean and how does it help?
Not the first thread like this I'm seeing, so there probably *is* a problem with this site.
May be I am right and this site does run automatically. There's probably an intern sitting there and doing nothing.
It's just obvious whatever problems arise, all we get is a prewritten message about how they're sorry and how everything will get sorted out and actually work when V3 arrives.
Feb 9, 2015
0
#13
Hi steveinaustria, I'm very sorry to hear that your google orders are not being passed on to us. I do see that you reached out to us yesterday at support@chess.com, and I've go our billing specialist working this case now. He'll be reaching out to us shortly.
We never want to hear about people having trouble reaching us. For best results, try to reach us by putting in a ticket here:
https://support.chess.com/customer/portal/emails/new
Or writing us at support@chess.com
Feel free to message me personally if you have any questions!
This is awkward.
Most consumers bitch, "They Took My Money"
This is the 1st time I hear someone say, "I Want To GIVE YOU MY MONEY"
Bestelldatum: 05.02.2015 13:25:25 MEZ