Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
Disconnection at last second
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Jan 9, 2020
0
#5
yoavjm_2004 wrote:
Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
The game shows you got disconnected, but you can open a ticket to see if that happened before the restart.
https://support.chess.com/article/346-contact-us
Jan 9, 2020
0
#6
Martin_Stahl wrote:
yoavjm_2004 wrote:
Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
The game shows you got disconnected, but you can open a ticket to see if that happened before the restart.
The server said it was restarting NOW, so I refreshed.
It then said that Live Chess Was down, but when it came up again I realized I had lost 7 points from that game
Jan 9, 2020
0
#7
yoavjm_2004 wrote:
Martin_Stahl wrote:
yoavjm_2004 wrote:
Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
The game shows you got disconnected, but you can open a ticket to see if that happened before the restart.
The server said it was restarting NOW, so I refreshed.
It then said that Live Chess Was down, but when it came up again I realized I had lost 7 points from that game
The refresh probably did it.
Jan 9, 2020
0
#8
Martin_Stahl wrote:
yoavjm_2004 wrote:
Martin_Stahl wrote:
yoavjm_2004 wrote:
Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
The game shows you got disconnected, but you can open a ticket to see if that happened before the restart.
The server said it was restarting NOW, so I refreshed.
It then said that Live Chess Was down, but when it came up again I realized I had lost 7 points from that game
The refresh probably did it.
Oh 
That counts as disconnection?
Jan 9, 2020
0
#9
yoavjm_2004 wrote:
Martin_Stahl wrote:
yoavjm_2004 wrote:
Martin_Stahl wrote:
yoavjm_2004 wrote:
Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
The game shows you got disconnected, but you can open a ticket to see if that happened before the restart.
The server said it was restarting NOW, so I refreshed.
It then said that Live Chess Was down, but when it came up again I realized I had lost 7 points from that game
The refresh probably did it.
Oh That counts as disconnection?
You were disconnected when the server restarted.....
Jan 9, 2020
0
#10
1_a31-0 wrote:
yoavjm_2004 wrote:
Martin_Stahl wrote:
yoavjm_2004 wrote:
Martin_Stahl wrote:
yoavjm_2004 wrote:
Where should I report this? or did Chess.com change so if its your move when server restarts you lose?
The game shows you got disconnected, but you can open a ticket to see if that happened before the restart.
The server said it was restarting NOW, so I refreshed.
It then said that Live Chess Was down, but when it came up again I realized I had lost 7 points from that game
The refresh probably did it.
Oh That counts as disconnection?
You were disconnected when the server restarted.....
ok
Jan 9, 2020
0
#13
If @yoavjm_2004 got disconnected due to server restart then his opponent also will be disconnected. Then how can your opponent be rewarded with a win?
Jan 9, 2020
0
#15
aadimes wrote:
If @yoavjm_2004 got disconnected due to server restart then his opponent also will be disconnected. Then how can your opponent be rewarded with a win?
bc Yoav was offline at the time of the restart
.....while his opp wasn't
Jan 9, 2020
0
#16
1_a31-0 wrote:
aadimes wrote:
If @yoavjm_2004 got disconnected due to server restart then his opponent also will be disconnected. Then how can your opponent be rewarded with a win?
bc Yoav was offline at the time of the restart
.....while his opp wasn't
?!
Did he disconnect purposefully??
If not then both of them should be disconnected at the same time!
Jan 9, 2020
0
#18
1_a31-0 escribió:
bruh, did you even read the forum before you posted...?
i think he doesnt
https://www.chess.com/live/game/4381604664 In this position the server restarted and instead of the game getting aborted IT GAVE ME A LOSS.
Please fix this!