What is going on here?

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playchessordie19
So I'm playing games on my phone, I have full bandwidth and good signal strength but twice now the signal bar that displays in the game goes to no bars at all and the timers freeze. When I try to move or abort I can't and when I resign, it goes back to the main display and says in my game archive I lost by abandonment. Is there a bug in the game play that is affecting users on the site right now or is it something on my phone itself that is causing this? I have lost about 20 ratings points but that does not bother me so much as I can't seem to find a fix to it. Any ideas?
Martin_Stahl
playchessordie19 wrote:
So I'm playing games on my phone, I have full bandwidth and good signal strength but twice now the signal bar that displays in the game goes to no bars at all and the timers freeze. When I try to move or abort I can't and when I resign, it goes back to the main display and says in my game archive I lost by abandonment. Is there a bug in the game play that is affecting users on the site right now or is it something on my phone itself that is causing this? I have lost about 20 ratings points but that does not bother me so much as I can't seem to find a fix to it. Any ideas?

I'm not aware of any systemic issues but what you're describing sounds like a disconnect.

How exactly are you connected? app or website? If the app, which one and which version?

playchessordie19

I'm using the chess.com app for Android but am not sure which version i.e. if there has been any upgrades in the past three months.