wtf happened to game review (analyze)?

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Iblunderthereforeiam

I bought a yearly membership specifically to get the game analysis, yet starting today i am no longer getting any analysis (no more graph for advantage) and no more calculated best moves.

 

I have to go through each move and wait for the computer to calculate. 

 

Again, i paid for this service SPECIFICALLY.

 

If you dont fix this, I want a refund and i will be deleting my account. You cant simply change services while a contract is active. I will also let everyone i know about this sh1tty tactic of yours

Vertwitch

yeah!!! +1 

Iblunderthereforeiam
Vertwitch wrote:

yeah!!! +1 

 

When did you notice this?

albacored

Same, started in the last few hours I suppose. Temporary bug I assume. Has crapped out before.

Charly_says

I do hope this is a bug. I have played today after a two-day hiatus and I cannot analyze my games anymore, it stopped working.

yossell

Yes!

Came here to say exactly the same. Hope it's a bug -- it's wrong to disable features that drew us into a subscription.

Vertwitch
Iblunderthereforeiam wrote:
Vertwitch wrote:

yeah!!! +1 

 

When did you notice this?

yes

kipmadras

hope they fix this asap!! how will i become an gm otherwise??

pharbatosz

Hey for me its the same thing, it started happening like 2 hours ago.

Digby_23

Same here...

 
Thane_of_Muhu

Same here. I've had a platinum membership for years (not diamond), and it clearly says Unlimited Game Review.

This had better not be part of some devious upsell masterplan to force everyone onto Diamond.

Thane_of_Muhu

In another thread a staff member suggests it's just a temporary glitch.

https://www.chess.com/forum/view/help-support/game-report-not-working-for-gold-membership-65335457?page=2#comment-67758515

x-8295595501

Oh look -- another day, another broken feature on Chess.com.

Chess.com needs to chill out. I admire their commitment, but their Product team is always biting off more than they can chew.

WidmoSG

war is everywhere...

kemmrich

It is back!

IlIlIlIlDIlIl

you can say "wtf" but not the f word?

 

AnxiousPetrosianFan

Thane - as a longtime platinum member maybe you know this, I just recently joined as platinum and I thought I'd be able to view a few lessons/videos each week but every video I've tried to watch so far it says I need to be diamond for!? I thought platinum get 5 a week or something like that

Thane_of_Muhu
AnxiousPetrosianFan wrote:

Thane - as a longtime platinum member maybe you know this, I just recently joined as platinum and I thought I'd be able to view a few lessons/videos each week but every video I've tried to watch so far it says I need to be diamond for!? I thought platinum get 5 a week or something like that

 

Hi APF, as far as I know, videos are diamond-only.

I just get a short preview of them.

But when I did have diamond, I didn't find myself using the videos here much, so I don't miss them (I've got enough chess stuff to watch on Chessable and YouTube!).

You should still get 5 "lessons" a day. Ages ago this was a strongly promoted feature called "Chess Mentor" on the site. Some of these have videos too. There's some really good stuff in there by people like Jeremy Silman. You can find them here:


https://www.chess.com/lessons

 

Martin_Stahl

This is fixed.

AnxiousPetrosianFan

Thanks Thane, I'll have a look at those. I only ever use chess.com and I don't see an option for lessons separate from videos so I didn't know they were different things. Maybe I need to use the website version more often