Annoyed about website crashing

I'm really annoyed about chess.com crashing and costing me a game which I was clearly winning.  I had loads of time left.  The other player only had a bishop and I was few moves from checkmate.  Then chess.com crashed.  It had nothing to do with my computer - I checked I loaded other sites, went to chess.com told server not working.  Then two minutes later I check my figures and low and behold I've lost loads of rating because I abandoned the game.

jhorlock, this site rarely crashes.

However, your connection to Live Chess (presumably this is what you are referring to) must be solid and consistent to enjoy the chess experience there. Some items you can look at: a) are you using the latest version of a fast browser (Chrome or Firefox) without add-ins, b) are you avoiding streaming audio, indexing, backing up, or any other intensive operations while playing, and c) do you have the minimum number of browser tabs open and avoid switching between tabs while playing?

These (and some other factors) might be involved. Of course, this also assumes that you have a strong connection to your ISP, aren't experiencing retransmission due to low signal strength wireless, and any other hardware related issues.

My internet isn't the best here, but it is generally reliable and I checked at the time that it was working correctly.  Indeed there was no problems accessing chess.com and navigating the usual site.  It was only the live.chess.com site which failed, and it came back with an error message along the lines of "server failed" - otherwise live site was much the same as when the servers go down intentionally for maintenance (except that instead of the game just being lost it counted as a loss for me) it was just annoying.

Still today winning by checkmate with a time of 0:00.5  remaining by premoves did cheer me up a little.  I guess that ranking is only what the site recognises not the true ability it was just annoying to effectively go down 16 points through no fault of my own - and in this case not of my isp either.

I have lost games before because of my internet connection, but these seem almost fair enough.