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App not updating

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Avatar of bobsrainey
bobsrainey
Jun 18, 2019
0
#1
My app is not updating moves at the moment so I can't play. Don't know if it's a general problem or just my problem.
Avatar of Schofid
Schofid
Jun 18, 2019
0
#2
Same for me. And the move is Checkmate.
Avatar of MoveDelay
MoveDelay
Jun 18, 2019
0
#3
I have the same problem, game update failed. skip/retry.
Avatar of bobsrainey
bobsrainey
Jun 18, 2019
0
#4
Yeah that's the message I'm getting
Avatar of DocRocks13
DocRocks13
Jun 18, 2019
0
#5
same.
Avatar of pebong
pebong
Jun 18, 2019
0
#6
I also have the same problem.
Avatar of Shadybch
Shadybch
Jun 18, 2019
0
#7
Me too
Avatar of Chase_The_Knight
Chase_The_Knight
Jun 18, 2019
0
#8
Me too.
Avatar of qdstrauss
qdstrauss
Jun 18, 2019
0
#9
Same here.
Avatar of ponderinguy
ponderinguy
Jun 18, 2019
0
#10
Same here. Can’t make any moves. Luckily no games about to expire.
Avatar of flashlight002
flashlight002
Jun 18, 2019
0
#11

Being reported in multiple threads. For now access chess.com via a mobile web browser - Safari or Chrome work fine for the most part. In fact you actually get way more features if you access the site via a mobile browser.

Avatar of VintagePawn
VintagePawn
Jun 18, 2019
0
#12

This should only be impacting iOS. Developers are being engaged.

 

 

Avatar of jdcannon
jdcannon
Jun 18, 2019
0
#13

We're on it! Sorry for the trouble guys  Martin is correct, anything but iOS app works. So you can use the browser on your phone in mean time. 

Avatar of Chocophile
Chocophile
Jun 18, 2019
0
#14
I have the same problem too
Avatar of claretludo
claretludo
Jun 18, 2019
0
#15

Issue still happening 

Avatar of Codex000
Codex000
Jun 18, 2019
0
#16
Same for me. Played my moves by logging in on my PC instead
Avatar of jdcannon
jdcannon
Jun 18, 2019
0
#17

Should be all fixed now. Sorry for the trouble.

Avatar of gndlgisdbna
gndlgisdbna
Apr 1, 2020
0
#18

Have the problem again today. Is this a regression?

Avatar of Annette2121
Annette2121
Feb 4, 2023
0
#19

My app - on iPhone is not updating today. Should I delete the app and reinstall or will that lose all my games, data etc.

Avatar of Martin_Stahl
Martin_Stahl
Feb 4, 2023
0
#20
Annette2121 wrote:

My app - on iPhone is not updating today. Should I delete the app and reinstall or will that lose all my games, data etc.

 

All that information is stored server side. The only thing you may lose are setting changes made on the app, which are local.