Are you guys working on the phantom mut glitch


No. No one has yet explained what it really is.
If you were actually muted, you couldn't post here in the forum.
If it is something real, use the bug report tool to let Support know. (You find the bug report tool on the Support page-- not in the forum.)


Which app and app version?


Is this what's being seen (web and app)?
https://www.chess.com/forum/view/off-topic/phantom-mute#comment-116616616