Are you guys working on the phantom mut glitch


No. No one has yet explained what it really is.
If you were actually muted, you couldn't post here in the forum.
If it is something real, use the bug report tool to let Support know. (You find the bug report tool on the Support page-- not in the forum.)


Which app and app version?


Is this what's being seen (web and app)?
https://www.chess.com/forum/view/off-topic/phantom-mute#comment-116616616

Is this what's being seen (web and app)?
https://www.chess.com/forum/view/off-topic/phantom-mute#comment-116616616
Yes.

Then it's not really a mute. I believe the app is hitting the same thing the website does and the banner on the website is the reason.

Then it's not really a mute. I believe the app is hitting the same thing the website does and the banner on the website is the reason.
So how do we stop it from happening?

I think it's based on quick consecutive posts and may include replies and new topics in that. So if you post a little less often it's less likely to occur.

I have no idea how to code and I'm probably making this sound a lot easier than it actually is, but couldn't you just remove it?

I have no idea how to code and I'm probably making this sound a lot easier than it actually is, but couldn't you just remove it?
Pretty confident that's not something that will be done. Staff could tweak how it works but they're unlikely to remove it.