Billed Twice, No Plat, No Support

I got billed for Plat, only received Gold. I can’t upgrade to Plat because Apple says I’m already paying for Plat, while chess.com says I have Gold, and can only upgrade through my iPhone.

Customer service basically told me that if I want Plat then pay for Plat, despite me detailing my issue and attaching screenshots. I’m sure he’s one of the many new reps they’ve hired recently, but wow did I luck out on their ineptitude to communicate and help.

I just recently received a bill from Apple for Gold AND Plat. $20. I’m still only Gold. It’s been like this for over a week.

I guess I just wanted to rant. I’m sure it’ll be sorted out eventually. I just miss my handy Game Reviews. I’m just *this* close to being “that guy” and posting it to Reddit to hope it gains traction.

Hello @Magicaleb , 

I have checked on your Customer Support Request and I can confirm that one of my fellow Customer Support Agents have made contact with you and working with you on this matter. 

I appreciate your patience and understanding while we continue to work with you on this billing and membership issue. Cheers!