Block doesn't block?

I played against some player (I can give the name if necessary). He was 2 queens (I captured his queen, and promoted a pawn) and several pieces down, with no chances of surprise. Utterly lost. Yet, he didn't resign.

So, after the game, I blocked him.

This is what the Help says about blocking: "Once blocked, a member cannot do any of the following: (...) accept your game seeks"

I sent a "start game" seek, and then this same player accepted my challenge! I aborted the game before even starting it, but if the user was blocked, then he should have not seen my seek, isn't it?

Home -> account -> privacy settings.

At bottom there is the list of blocked users. Verify that the user its actually in the list of  blocked users. If not, you can add it from there. If its already blocked, open a case to chess.com  support.

There is a limit of 200 users that you can block.

Check your privacy settings and see if you can remove some, and then add the user you'd like to block.

@bilion. He's not talking about blocking the chat. He's talking about blacklisting the guy to prevent to meet him again. Its a total different thing.

The first thing I did was looking at the list of blocked users, in case I had not actually blocked him, but there was his username, he was indeed blocked -or should be.

I have currently 140 users blocked (quite a lot, but the number of those that insult, etc. seems inexhaustible), way below the 200 limit. So perhaps I should open a case with support, as advised by ghillan.

Quoted from the Help: "Once blocked, a member cannot ( ... ) accept your game seeks".

Well, then the Help is wrong. Now the question is wether the staff is aware of it.

that true

8 years later

8 years later, what? Are you saying you're seeing issues with blocking? If so, what exactly?

nono its just this chain hasnt had a message in 8 years i think chess.com has finnaly gotten there stuff together

more like 10 year

jhuuh