Bought Diamond using crypto, haven't received it

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Avatar of magmusrune

Hi, I bought Diamond for a year using crypto. The support site says to allow up to 48 hours for it to process and such. I waited but I still haven't received it. I also checked the transaction and everything was confirmed and sent. I've already sent emails to support but I haven't received an answer. Do you guys have any idea on what I can do about this?

Avatar of Martin_Stahl
magmusrune wrote:

Hi, I bought Diamond for a year using crypto. The support site says to allow up to 48 hours for it to process and such. I waited but I still haven't received it. I also checked the transaction and everything was confirmed and sent. I've already sent emails to support but I haven't received an answer. Do you guys have any idea on what I can do about this?

 

Give billing support a little time to resolve and reply to your support request.

 

The site has had a lot of tickets, so it's taking longer than normal, but they will get back with you.

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