The site provides a one-time 30-day money back guarantee.You can utilize that and then get what you really wanted. It is also possible the site will just refund the difference.
Either way, you should probably open a ticket: https://support.chess.com/customer/portal/emails/new
Hello,
I had exactly the same problem as @Alwaid. I send a message to a page were you can ask for a refund. However, they are not answering my message. Does somebody now how long this can take?
The link from @Martin_Stahl isn't working anymore.
Hello,
I had exactly the same problem as @Alwaid. I send a message to a page were you can ask for a refund. However, they are not answering my message. Does somebody now how long this can take?
The link from @Martin_Stahl isn't working anymore.
The site changed the support tool since 2015 bit if you opened a ticket with support, it can take 2-3 days to get a response, though it may be sooner.
Be sure to check your junk/spam folders in case their response gets filtered.
Hello, I just bought a year of diamond membership, my intention was to buy 1 month of membership. Is there possible to get any help regardless this issue?