what's your past account? also, I'll make a post to help get the answer
Can't reopen closed account.
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Oct 1, 2024
0
#3
xoF_bacon_Fox wrote:
what's your past account? also, I'll make a post to help get the answer
@BasixWhiteGirl.
Oct 1, 2024
0
#6
Closed to take a break from the forums, but I'm realizing I probably want to just come back and take a break from the forums while still having the account open.
Oct 2, 2024
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#8
Seven-Rings wrote:
Is this a new rule or something? I can't access the reopen account form, and when I contact support, they say that I can't reopen a self-closed account. My friend, @GalaxyGirl253, has had the same issues reopening her account. Is it really true that you can't reopen a closed account now?
Did a staff member give you that info or the automatic answers? As far as I'm aware, staff will reopen self closed accounts if you create a ticket and may need to use the support tool and type something like speak to an agent, after your initial question, to get a ticket opened.
Oct 2, 2024
0
#9
Martin_Stahl wrote:
Seven-Rings wrote:
Is this a new rule or something? I can't access the reopen account form, and when I contact support, they say that I can't reopen a self-closed account. My friend, @GalaxyGirl253, has had the same issues reopening her account. Is it really true that you can't reopen a closed account now?
Did a staff member give you that number info or the automatic answers? As far as I'm aware, staff will reopen self closed accounts if you create a ticket and may need to use the support tool and type something like speak to an agent, after your initial question, to get a ticket opened.
The bot said I can't reopen it. I typed to connect to an agent, and it said that my conversation ended.
.
Oct 2, 2024
0
#11
Seven-Rings wrote:
Martin_Stahl wrote:
The bot said I can't reopen it. I typed to connect to an agent, and it said that my conversation ended.
The talk to an agent prompt is a button. Did you click that?
Oct 2, 2024
0
#12
Martin_Stahl wrote:
Seven-Rings wrote:
Martin_Stahl wrote:
The bot said I can't reopen it. I typed to connect to an agent, and it said that my conversation ended.
The talk to an agent prompt is a button. Did you click that?
Yes.
i hav ereopened this account
it was possible 2 years ago
Oct 2, 2024
0
#15
Martin_Stahl wrote:
Seven-Rings wrote:
Yes.
Did it say you would be contacted?
Nope. It said "your conversation has ended". It did that each of the 5-10 times I tried to do it.
Oct 2, 2024
0
#16
You might try clearing your browser cache and going through the process again.
Oct 2, 2024
0
#17
Martin_Stahl wrote:
You might try clearing your browser cache and going through the process again.
Ok, thanks.
Is this a new rule or something? I can't access the reopen account form, and when I contact support, they say that I can't reopen a self-closed account. My friend, @GalaxyGirl253, has had the same issues reopening her account. Is it really true that you can't reopen a closed account now?