Can't see the board or the pieces

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faizali1

Same

2_Knights

Same, profile pics are also not showing. (Also a Canadian)

c63_amg

cannot see my rooks. Awful

pkdealer

I cannot see the board or pieces either although i can on my phone

capoman62

Same here. Pieces missing, and new game has no pawns or king on one side. Puzzles missing king etc. Weird. Ipad aps works ok. Seems to be PC issue only. Sent e-mail support. Also Canadian.

c63_amg

yes on the phone its fine.

I reinstalled google chrome but didnt help

DrZaius1963

I'm Canadian as well the same issue. 

capoman62

I suspect we have our own server in Canada and it might need a reboot, LOL.

SWAB0

Same issue, I think it is an issue with the images because I can't see the background, people's pictures, the pieces (except for the bishops and king).  I looked under theme to try and change the theme of the pieces but could not see any options.  Just made an account for chess24 for the time being.

c63_amg

imaging issue. now my profile picture is gone...

stevenadema

Some pieces have 404 errors, so no matter what browser you use, you will not receive the image.  E.g. for me I have no access to black pawns, but can load black kings lol
pawn: bp.png
king: bk.png

c63_amg

https://www.chess.com/forum/view/help-support/chesscom-images-and-chessboard-not-loading?page=3#last_comment

c63_amg

check the discussion above, let me know if able to fix

BlueRodeo

I think it is additional lockdown and social distancing measures. Online chess in Canada is now deemed too dangerous because of online variants?

 

JasonS2020

This happens to me too, I can't see any of my pieces

Xiao_ren_ren

Not working for me either. Located in Portugal.

soulhighwing

Same issue here, seems like a pic server problem.

JasonS2020

lol I thought it was only a Canadian problem, based on the previous replies. 🙄🙄

Schtiopic

So is this a fix we can do, or is this something on chess.com's end?

soulhighwing
andrewregehr wrote:

So is this a fix we can do, or is this something on chess.com's end?

I believe it's a web server side problem. does not affect the mobile versions because they save the pic in their app.