Can't see the board or the pieces

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Avatar of faizali1

Same

Avatar of 2_Knights

Same, profile pics are also not showing. (Also a Canadian)

Avatar of c63_amg

cannot see my rooks. Awful

Avatar of pkdealer

I cannot see the board or pieces either although i can on my phone

Avatar of capoman62

Same here. Pieces missing, and new game has no pawns or king on one side. Puzzles missing king etc. Weird. Ipad aps works ok. Seems to be PC issue only. Sent e-mail support. Also Canadian.

Avatar of c63_amg

yes on the phone its fine.

I reinstalled google chrome but didnt help

Avatar of DrZaius1963

I'm Canadian as well the same issue. 

Avatar of capoman62

I suspect we have our own server in Canada and it might need a reboot, LOL.

Avatar of SWAB0

Same issue, I think it is an issue with the images because I can't see the background, people's pictures, the pieces (except for the bishops and king).  I looked under theme to try and change the theme of the pieces but could not see any options.  Just made an account for chess24 for the time being.

Avatar of c63_amg

imaging issue. now my profile picture is gone...

Avatar of stevenadema

Some pieces have 404 errors, so no matter what browser you use, you will not receive the image.  E.g. for me I have no access to black pawns, but can load black kings lol
pawn: bp.png
king: bk.png

Avatar of c63_amg

https://www.chess.com/forum/view/help-support/chesscom-images-and-chessboard-not-loading?page=3#last_comment

Avatar of c63_amg

check the discussion above, let me know if able to fix

Avatar of BlueRodeo

I think it is additional lockdown and social distancing measures. Online chess in Canada is now deemed too dangerous because of online variants?

 

Avatar of jasonzxsun

This happens to me too, I can't see any of my pieces

Avatar of Xiao_ren_ren

Not working for me either. Located in Portugal.

Avatar of soulhighwing

Same issue here, seems like a pic server problem.

Avatar of jasonzxsun

lol I thought it was only a Canadian problem, based on the previous replies. 🙄🙄

Avatar of Schtiopic

So is this a fix we can do, or is this something on chess.com's end?

Avatar of soulhighwing
andrewregehr wrote:

So is this a fix we can do, or is this something on chess.com's end?

I believe it's a web server side problem. does not affect the mobile versions because they save the pic in their app.