Changing Group Image

Hi

I am having a real problem trying to change the image on either the page Group Home or Public Group Profile. I asked support for help with this and was told:

"Please try hitting CONTROL+R and/or CONTROL+F5 on the screen where the new image is supposed to be. (Clearing browser cache may also help) The old image is being remembered by your web browser and refreshing the page should do it."

I am very grateful for this advice but unfortunately it has not worked. I can't seem to either change the Image (top left) or remove it and start again.

Help!

Ronnie

Try using an image thats 100 x 100 pixels and use png format.

Thanks.

Not sure how to resize images I find but will endeavour to find out.

 Load the picture into Paint (you'll find it under Accessories on your PC).

Image -> Resize. 10% (or whatever)

Image -> Attributes 

   until width and height are suitable.

(Incidentally, if you were starting from a screenshot, this discussion might shed some light on the process.)

Thanks very much, Art. Will give it a try.

That worked a treat. Thanks to both of you, Kohai and Art.

You're welcome.

Was this image intended for your mysterious the-interrogative-mood group?

You got it. Managed to finally upload the image of the book cover. Took my attention right away from the questions it did....

  I'm having the same problem too with a new group I just made. I wanted one image in, tried everything you guys mentioned, but it still didn't work. I got the one image up now but it's too plain. Gotta see if I can work out the kinks to get the main one up. 

   -Mark

EDIT: Kohai, I tried putting them in as PNG but only one worked 

Are you remembering to click on Update Group after you have changed the image?

LOL of course art 

 I've been working on this for 3 hours and it's not updating. I put in one pic and it gives me the picture I had as the main logo two hours ago. It's really disheartening and such a time waster

   -Mark

That usually means it's unhappy with some (unspecified) aspect of the image.

Which filetypes have you tried? Both GIFs and JPGs work for me - as well as PNGs.

Presumably there are no SPACES in the filename?

Are you able to insert the image into a forum post (this one, for instance)?

Try clearing browser cache if you're still seeing the one from a few hours ago, your browser cache may be remembering it.

Or this one  http://www.chess.com/clear_cookies.html

   I've tried .gifs (but they come out too grainy) PNGs AND JPGs. Nothing. I cleared the cache on Firefox, tried the refreshing options and I get bupkis. What's up there now is good but my avatar would fit perfectly with the theme setup.  Nope, no spaces either

  -Mark

Mark, you have my email address, email me the image and which group its to go on please.

  Ok Kohai thanks

  -Mark

You could waste a bit more time by trying other browsers. 

LOL, it's going to come to that. Possibly Chrome

   -Mark

Done :)

  Kohai..I'm getting this image below:

   that's what the group avatar is showing now and that's what it does show whenever I try a new picture 

   -Mark