Charged after free trial with no notification – no response from support

Hi everyone,

I’m posting here because I’ve been trying to resolve this with Chess.com support but haven’t received any response from a human agent yet.

I started a 7-day free trial, canceled the trial, and still got charged BRL 399.99 for an annual subscription. I did not receive any notification of anything.

I contacted support immediately (within 7 days of the charge), explained the situation, canceled the subscription to avoid future charges, and requested a refund under the right of withdrawal for online purchases.
It’s now been over 72 hours with no response from a support specialist.

Did the support tool give an estimated time to get a response?

I have the same exact situation. I clearly remember it saying we would be notified before it auto-renews and it did not. Otherwise I would have cancelled it right away. I just cancelled the membership and explained the situation. Hoping to get refunded.

I tried contacting support through the AI bot and asked to be connected to a human agent. It’s been 7 days with no response so far. At this point, it feels like they’re simply refusing to reply, which is why I’m looking for another way to handle this.

48h, still waiting for almost 7 days.

Yeah, it’s a really frustrating situation. The support is basically nonexistent, and honestly it’s starting to feel sketchy. I’m hoping it’s not a scam, but the lack of any response makes it hard to trust the process.

And two weeks of holidays ahead

Did you put the request in 48 hours ago? If so give them a little more time.

I think the superb support bot promised a human within 48h but the OP has already been waiting for a week

Received my refund. Thank you everyone

This is happy end

And we all lived happily ever after

So it all ended on December 22nd 30 days ago), 2 days after the first

post worrying that it had been 3 days since he wrote in.

That makes 5 days in total.