Have them read my blog and see if anything there helps. Find out what their OS and browser is, and what they're using to get online with ie a PC, MAC, phone, etc.) Have them contact the staff directly via Help & Support at the bottom of the page if they can't fix the problem and it doesn't "fix itself" (it may be a temporary glitch depending on what OS, browser and/or device they're using to get online with)
http://blog.chess.com/NimzoRoy/diagnosing-and-fixing-internet-problems
Ah yes, I couldn't get in. I tried Internet Explorer, Mozilla Firefox and google chrome AND I tried on my ipad using safari. None of them worked. Perhaps it was a glitch -- I use the chat rooms regularly for other activities and the other chat rooms were working for me... just this one wasn't. I'll see again this monday evening and hope I can get in. Thanks.
UnionStationFan: How does one go about getting into a group like the one you mentioned?
Sounds like you should contact the staff directly via Help & Support if this problem persists.
You can bring up a context menu by right-clicking your mouse and try looking at "view page source" "view page info" and "element" at wherever you end up at instead of the chat room. I doubt if this will be helpful but it can't make matters any worse
- you'll see a lot of goobledeegook and maybe the reason for the problem (but don't hold your breath while you're looking for it)
Sent something to support. It's the strangest thing that it works in any other group.
A number of us have submitted tickets about this. They've been able to recreate the problem, but apparently haven't fixed it yet...
We have developed a Monday Night "chess club" meeting for DHLC members. We all join the chat room and set up games, analysis boards, etc.
This past Monday evening from 6 PM to 7 PM EST, we had (at least) two members who, when they clicked "chat room," got an empty room. They could not see the half dozen or so members who were in chat. We sent them URL's, links and other navigation tips, but they never were able (to my knowledge) to see the others in the chat room.
Dr_Cris_Angel is one username involved.
Any advice?