Chess.com Popup ad with no X button is stopping a game

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Avatar of DiCello

Hi guys/ gals , 

I'm playing a Daily game with someone in another state and we both just joined this site to try it out ... 

After a few hours , I started to get this popup add for "free trial offer" , since theres no way to close it , I noticed backing out , and refreshing the game-page would work for one move . 

After a few moves , my opponent starts texting me that he can't play the game anymore (he won't use his credit-card online) and because his back-button doesn't get the ad off the screen - he has a different phone (I believe an I-phone) ... But either way , I don't think he would pay money for a site that blocks it's own function.  Can someone fix this by putting a simple close button ? Or turn off the pop-up ads on EVERY MOVE please ?  ... (I noticed using my laptop, the ads have an X button to close them , but on my phone it doesn't)

Avatar of notmtwain
DiCello wrote:

Hi guys/ gals , 

I'm playing a Daily game with someone in another state and we both just joined this site to try it out ... 

After a few hours , I started to get this popup add for "free trial offer" , since theres no way to close it , I noticed backing out , and refreshing the game-page would work for one move . 

After a few moves , my opponent starts texting me that he can't play the game anymore (he won't use his credit-card online) and because his back-button doesn't get the ad off the screen - he has a different phone (I believe an I-phone) ... But either way , I don't think he would pay money for a site that blocks it's own function.  Can someone fix this by putting a simple close button ? Or turn off the pop-up ads on EVERY MOVE please ?  ... (I noticed using my laptop, the ads have an X button to close them , but on my phone it doesn't)

You should write to support@chess.com. 

I don't use the iOS app but that sounds very annoying. It's possible it is a newly introduced bug.

Avatar of DiCello

Thank you

Avatar of BSmale

Same problem, not cool.  I went in from another site.  Same thing, one move.  Booo

Avatar of BSmale

Little trick, keep this site in history.  Open, hit your prompt to move at the top.  Get one move but it’s quick to bypass the ad.