Chess.com steal my time

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Avatar of KirillPhoenix
I'm losing every second game by flagging. When I have a few seconds and a premove already is done but time anyway is up. Why does a premove take about 1 second and more? It's just unreal to play bullet controls. I haven't encountered the problem on lichess for example
Avatar of Martin_Stahl
KirillPhoenix wrote:
I'm losing every second game by flagging. When I have a few seconds and a premove already is done but time anyway is up. Why does a premove take about 1 second and more? It's just unreal to play bullet controls. I haven't encountered the problem on lichess for example

You are likely experiencing high lag to the server.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues