Disrespectful People with Multiple Accounts.

How we deal with this?

Ok, I have the ability to report it, and of course I did it, but this person has 300 games on this account and I wonder how many on other accounts.

For me reporting needs to have a commentary field, so you can understand the gravity of certain behaviors

First thing to do is not make a thread that reinforces the negative behavior. Turn off your chat.

Though bringing this situations to the table helps to make way for debates and sharing of knowledges, hopefully producing "counter-culture" actions ad even group movements, I agree with UpbeatAngle. He is right about not opening threads. It also may inevitably expose the accused ones, whose rights to defend themselves and not be treated as guilty or monsters right from the jump must be protected.

We can report this things also through the person profile page. Just go to the upper right buttons, near the user name, avatar an basic info, where three buttons stand side by side. From left to right: challenge / make friend / three little dots (...).

Just click on the dots and then on the REPORT link. You can and should report more than once for each person, if needed. In your case, both reports for ABUSE and MULTIPLE ACCOUNTS, at least.

Rodrigo, I know how sad and frustating this can be. I've had my share of it, and the cheating issue won't stop, sadly. Just don't let them take away your possibilities of having fun, learning how to play, or simply continue to love the game. You're not alone.
...

We have to take note that this Cheating Pandemics is following the global Ethical crisis that is ongoing for more than a handfull of years. And that Chess.com "Country" has more than 200 Miliion people...

More than 350K accounts are daily investigated by the Fair Play Team, and more than 3k acc. are closed everyday for that reason. Fair play team sure has a LOT do work on. Here are more info about the theme, about them and how they handle it as of now:

https://www.chess.com/cheating

https://www.chess.com/blog/FairPlay

You can also look for the appropriate foruns that discuss it. You will understand much more about the whole thing, including what the personal experiences of we "victims" can offer. Open eyes on the question brought me here, for Cheating and Violence/Abuse are very strong in motivating me to fight against them. I take part on groups that try to make our on-line experience much better, and to think chess in other new ways. Right now I can't, but I'm kind of making my way to eventually be part of an anti-unFair Play group with voice and the power to make a strong difference.

If you need/want/care to chat a little more about it, just let me know.

Many people think turning off the chat is a good way to be free of these cowardices and violences. I can understand the peaceful life side of it and, of course, I respect the ones who opt for it. But IT IS NOT A GOOD WAY! Actually it is A BAD ONE.

It's the same as staying voluntarily closed inside our houses because the streets are getting "dangerous".

We must continue to do what the community is made for. WE ARE VERY IMPORTANT TO IDENTIFY these cheaters and aggressors. Without us, how can any chess.com logarithm start an investigation for the Fair Play Team?

If every victim close their chat, then bye-bye to interactions with women, old people, trans gender, black people, the ones living in poor places in Africa or Asia, those who do not speak english very well, those who are slower to make their moves, and so on... the list is vast.

I've made friendships with very, very good people worldwide since I've been here. Incredible persons with whom I talk to almost every day! And it makes my life on this platform a whole different, deeper and wider thing than just playing games. Without it, Chess would not be the same for me.

Closing chats for good may be the best thing for some. But IT IS JUST NOT WHAT WE NEED collective-wise. On the contrary. Let's face it together, brothers and sisters.

Block and report

Also you are allowed to have two accounts but you must ask support for permission (or you could be banned)

I know one guy who has changed 170+ accounts over the last 12 months for various reasons and he is still on chess.com to increase this number. This is inevitable part of chess.com, just change your attitude towards it. There are also cool people you can meet in game chats

Amazing...
So they keep coming back... and to me it is a another big issue that is poorly talked about.
Also, what chess.com does or does not with those individuals remains a not transparent thing. Though I have seen many folks say it was only about short interactions with AI.
Some of those abuses and harassments can be classified as criminal acts, depending on the countries' or provinces' laws. The more blatant cases could easily demand a civil response, instead of a criminal one, with indemnification as the probable outcome, provided it is a proven act of moral dignity injury.

What I want to say with this is: we're not dealing with simple or childish actions. People must respond, be responsable for what they do; and closing their accounts don't do that, though they can be of service.

With that said, what are really the chess.com responsabilities within this cenario? What has really being done with the more severe cases and what has not? Don't we have the right to be active parts through the whole process when we're direct "victims" and we feel morally violated? Is this all we can do in face of a chronic (maybe crescent) ethical problem that many times can imply in legal consequences?

I had these type of questions before Danya's tragedy. It's way passed the time for us all to take the whole thing much more seriously.
What do you think?

I completely agree with David. Closing the chat is not the right way to go, because the good should also outweigh the bad there. Plus, I want to be able to wish my opponent good luck or congratulate them after the game. Or maybe just laugh together about a funny move.

That being said, I also have to admit that there are sometimes really mean and unfair comments from players, especially when they lose. I try to ignore those comments, but it’s hard to block them all out. It kind of ruins what is otherwise a really fun game...
I do get the feeling that chess.com could do more to protect players from these kinds of people. It would be great if they had better tools to report or filter toxic behavior, or maybe even more effective ways to prevent it in the first place. It’s a shame when the experience is ruined by a few bad apples, especially when most players are just there to enjoy the game and improve.

Never! TICCPROW!!!

It's been talked about a lot for more than a decade.

Not much can be done without users losing their anonymity.

Isn't accepting the way chess.com keeps functioning (i.e. trash in chats happens) superb?

Report the members and they will he investigated