Error: pop-up app-store during chess games

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NimzoDave

Hi, 

for some inconcievable reason, in recent time, there is commerical pop-up appearing during games. In particular, when using the mobile version. Surely, a bug, right? 

Because, did you really think that there is a chance that I BUY another app when PLAYING CHESS?????????????????????????????????????

If you think so: I am only interested in chess. NO other game, NO other app. I will never ever buy anything suggested when using chess.com.

So, if this "feature" isn't immediately removed, I will stop using chess.com. There are many other alternatives.  

jaclyn

Hi! Thanks for letting us know about that. I believe you are referring to the iOS app. Our iOS team is currently investigating the situation. I'm really sorry for the trouble in meantime!

Reginalva

Same here!

I'm playing the computer on my iPhone and the App Store pop up won't leave me alone!! Like 10 times in a row!!

I close the chess app cause there isn't even a cancel button no more!! Then it pops up again and again! Please fix this guys. It's really annoying !!!!!

jaclyn

Hi! I'm really sorry you're seeing popups during games again :( Can you please grab a screenshot of the ad and send it to support@chess.com ? 

Thanks for your help! 

Reginalva

Hi

Have you already done some magic?

As I played the computer to catch a shot for you guys it didn't pop again! I remember it being random game apps.

But if the f..ker should pop up again I'll def. send you a screenshot.

Thanks.

asymptotics

same problem on safari (mac). Comes up during a game...not cool :(