game update failed (online chess)
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I keep getting a game update failed for online chess on my mobile. This problem only seems to only occur against a number of players. Has anyone experience this before and know how to troubleshoot this problem?
Jan 15, 2017
0
#2
I am getting it to against a player that was using premoves. Not sure if it is related to the issue or not but it is the only difference besides being a premium member that I have noticed. It is very frustrating. It won't even let you resign.
Same thing is happening to me. Ie. "game update failed" message.
Using iPhone 6s. Been happening since I woke up this morning.
Hopefully it gets fixed soon as I am about to loose on time.
Sorry, no solution from me, looking for help too.! Hint hint chess.com
Mar 8, 2017
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#4
Yeah mine happening in daily chess on my phone. Unable to move since yesterday
Mar 8, 2017
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#5
Redownloading also worked for me. Noticed ads on the app now, not sure if they were there on my old version. Fair enough so long as they're not there in-game!
I just started to have this problem today. It’s on the long term games only - I don’t know what they call them (the open challenges where you have 1 to 14 days to make a move). Reinstalling did not help me. I did submit a ticket though. Does anyone else have this problem right still?
Me as well
Have same issue from today. “Game update failed”. It is only for correspondent game 5 days per move. Regular game is working.
Same issue for me started this morning
I am having the same issue. I tried reinstalling but no luck!
Jun 18, 2019
0
#14
For now access chess.com via a mobile internet browser - Safari or Chrome. I doubt it is the app. Must be server side command bug of some sort. I hope someone has contacted membersupport@chess.com via e-mail and reported the issue? I hardly use the apps as the wet version (even the mobile version) has way more features.
Jun 18, 2019
0
#15
This should only be impacting iOS. Developers are being engaged.
If you are close on time on any games, using a mobile browser may be a good workaround until it is fixed.
I used safari on iPhone works great! App still having issues.
Jun 18, 2019
0
#17
We're on it! Sorry for the trouble guys 
Martin is correct, anything but iOS app works. So you can use the browser on your phone in mean time.
I also have this problem on 3 day chess - game update failed and cannot make a move
