Had 2 issues today which have happened infrequently, and I'm not sure why. First one was when I started a new game, the game itself started and my opponent played the first move, but nothing happened on my end - I was just stuck on the "new game" screen and it ended up aborting.
Second time I was mid-game when it stopped playing - opponent made his move but I didn't see it and his clock just kept counting down. I tried refreshing and lost access to the game entirely - even using the direct URL to the game didn't work, and I couldn't get back to it or start a new game, as shown:
I did see when he offered a draw and was able to accept it.
Anyone know why this happens/what I can do to avoid it?
You might try some of the things in the following:
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
Had 2 issues today which have happened infrequently, and I'm not sure why. First one was when I started a new game, the game itself started and my opponent played the first move, but nothing happened on my end - I was just stuck on the "new game" screen and it ended up aborting.
Second time I was mid-game when it stopped playing - opponent made his move but I didn't see it and his clock just kept counting down. I tried refreshing and lost access to the game entirely - even using the direct URL to the game didn't work, and I couldn't get back to it or start a new game, as shown:
I did see when he offered a draw and was able to accept it.
Anyone know why this happens/what I can do to avoid it?