Did you cancel before the trial period ended?
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Jun 22, 2020
0
#3
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
Jun 22, 2020
0
#5
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
KetoOn1963 wrote:
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
I did pay yearly, It charged me after a week for a yearly membership
Jun 22, 2020
0
#7
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
I did pay yearly, It charged me after a week for a yearly membership
Did you cancel before the trial period ended?
KetoOn1963 wrote:
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
I did pay yearly, It charged me after a week for a yearly membership
Did you cancel before the trial period ended?
No, I thought I had 4 months to cancel it
Jun 22, 2020
0
#9
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
I did pay yearly, It charged me after a week for a yearly membership
Did you cancel before the trial period ended?
No, I thought I had 4 months to cancel it
You need to read. You cant just assume.
KetoOn1963 wrote:
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
I did pay yearly, It charged me after a week for a yearly membership
Did you cancel before the trial period ended?
No, I thought I had 4 months to cancel it
You need to read. You cant just assume.
As you can see in the screenshot it says 4 months free
Jun 22, 2020
0
#11
Is there a free trial?
Yes there is! Each account is allowed one free 7 day trial! You can sign up for the free 7 day trial by going to the membership page and clicking 'try plan':
Prices in the above image may or may not be accurate, please check here for current prices!
You can choose to have your trial at Gold, Platinum, or Diamond level, but since each of them are free, you might as well test out all the available features with the Diamond membership!
If you cancel before the seven days are over, you will not be charged anything! And even if you go forward with the membership past the 7 days, if you decide you don't like it we offer a full refund in the first 30 days if you are not satisfied.
Give it a try!
Jun 22, 2020
0
#12
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
KetoOn1963 wrote:
Wenis7 wrote:
Martin_Stahl wrote:
Martin_Stahl wrote:
Wenis7 wrote:
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.
The trial is 7 days, but you won't have to worry about missing the 30 day window. With the increased tickets it can take a week or so for them to get back with you.
It says its 4 months free here but thank you for the last part
You get 4 months free if you pay yearly, as opposed to monthly.
I did pay yearly, It charged me after a week for a yearly membership
Did you cancel before the trial period ended?
No, I thought I had 4 months to cancel it
You need to read. You cant just assume.
As you can see in the screenshot it says 4 months free
Again NO....You get 4 months free if you pay yearly as opposed to monthly.
Notice how it says: "Yearly" 4 months free.
Hello, I subscribed to the four month free trial for yearly membership and was charged the $40 after a week. I sent an initial support request thinking I'd made a mistake and asking for a refund but realized later that it was not my fault. It had been almost a week since that sent when I noticed that it charged me prematurely so I sent another request and still have not received a reply back from either. I'm aware that response times are extended for Covid but it said 24 hours and I don't want to miss the 30-day money back guaranteed outlined in the refund policy. Not sure where else to go, thanks.