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Your friend will need to contact Support directly using the option in the menu. They don't need an account for that.
Also, they should have received the email with information about the closure and what options are available

While he was playing, they suddenly closed his account, they didn't send an email, and at the same time he couldn't contact support, not even open links chess.com

While he was playing, they suddenly closed his account, they didn't send an email, and at the same time he couldn't contact support, not even open links chess.com
They can't get to support.chess.com?