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Avatar of Muhammad_wh
what should my friend do,cuz his account got blocked and he coulden't creat a new account
Avatar of Muhammad_wh

plz what should he do?

Avatar of Martin_Stahl
Muhammad_wh wrote:
what should my friend do,cuz his account got blocked and he coulden't creat a new account

Your friend will need to contact Support directly using the option in the menu. They don't need an account for that.

Also, they should have received the email with information about the closure and what options are available

Avatar of Muhammad_wh

He tells me that he needs a new device to be able to create an account, what is the solution

Avatar of Muhammad_wh

While he was playing, they suddenly closed his account, they didn't send an email, and at the same time he couldn't contact support, not even open links chess.com

Avatar of Martin_Stahl
Muhammad_wh wrote:

While he was playing, they suddenly closed his account, they didn't send an email, and at the same time he couldn't contact support, not even open links chess.com

They can't get to support.chess.com?