The same problems/bugs for year - Chess Forums

notmtwain

Dec 5, 2019

0

#1

MetnErtrk wrote:

I am not sure the chess.com is really trying to fix "disconnection" bug or "surrender" bug.

I play chess for 1 year in this app and I there are still same problems and to lose points beacuse of these bugs make me so mad!

It's not so hard to fix this in 1 year.

There are so many chess player who use this app and this means you treat us like a fool.

Thank you for that.

You only joined 4 months ago.

Chess.com can't solve the problems with your internet.

Martin_Stahl

Dec 9, 2019

0

#2

MetnErtrk wrote:

Can't solve the problem with my net?

Are you even know what bugs i am talking about?

The disconnection happens in spite of i have a good internet connection,it happens for no reason.

You can see many chess.com users who are complaining about this issue.

Also i lost so many games for surrendering which i did not.

Please don't talk when you don't know the issue.

Don't get me mad more.

There are a lot of things that can cause disconnects, most out of the site's control.

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

https://support.chess.com/article/873-how-can-i-improve-my-live-chess-connection

Martin_Stahl

Dec 12, 2019

0

#3

MetnErtrk wrote:

And there's one more problem i haven't talked about.

Sometimes when i'm in a chess match,the game is suddenly cancelled and i don't know why.

I'm in a winning position but the game is cancelled.

I can't see that match in my game archive.

That happens me 5-6 times and the last one happened just a minute ago.

I can't stand this.

I'm going to delete this app one day and back to my stressless,happy life.

This application's nothing but annoying.

The only way that can happen, if both players have made moves, is during server restarts.

Martin_Stahl

Dec 12, 2019

0

#4

MetnErtrk wrote:

How frequently server restarts?

And there's nothing i can do but keep losing points because of server restarts?

Is it fair?

Anytime they have code updates to the Live server process. I don't know how often it happens, but most of the time it is probably less than once a week. When it is done, it is usually completed around 12-1 am US Pacific time, though it can happen at other times to fix problems.

Martin_Stahl

Dec 12, 2019

0

#5

MetnErtrk wrote:

Okay there's nothing you can do about this issue as a moderator.

But what about disconnection and resign problem?

Is server-restarting causes all of these?

I saw the link you sent to me and checked all of it.

The most of advices's about players who uses PC not mobile app.

I have a really fast internet connection btw.

And I'm nearly %100 sure that's going to happen again.

For the app, wifi is probably going to be better than cellular data, in most cases. However, of you have both wifi and cellular data active at the same time, connection switching may cause issues.

If you are in wifi, other activities on the connection can have an impact, so someone streaming while you play can cause packet drops that can impact the stability of your connection.

I won't say that the disconnect detection and reconnect code couldn't be more robust, just that there are other factors at play that can cause problems.