hey, do moderators answer our questions here?

cyboo
If a moderator answers, I’ll know the answer is yes. If a moderator doesn’t, I’ll know that the answer is no.
notmtwain
cyboo wrote:
If a moderator answers, I’ll know the answer is yes. If a moderator doesn’t, I’ll know that the answer is no.

Occasionally they will surprise you. They like to keep you guessing.

You make the kind of posts that few people will answer because they require lengthy answers and have been asked and answered many times previously. (Try the search function- the magnifying glass.)

BRENDA

Hi! Moderators and staff can answer questions just about anywhere. I can help!  You can send me a private message or let me know!  

 

notmtwain
BRENDA wrote:

Hi! Moderators and staff can answer questions just about anywhere. I can help!  You can send me a private message or let me know!  

 

Hi Brenda! Nice to see a moderator in the forum. I can see from your profile that you are not new but I don't think you have posted a lot in the forums. Will you be doing that on a daily basis going forward?

You suggested that sending you a private message is a good way to get you. Do you want everyone to send you private messages for Help and Support questions? I thought that the Contact form on the Help page was preferred.  https://support.chess.com/customer/portal/emails/new

I always wonder how many members of chess.com staff are assigned to monitor the forums as part of their job responsibilities.

I know there are an awful lot of posts. It seems to me that mod posts are usually limited to enforcing bad language violations or accusations.  Occasionally, Erik will pop in to answer complaints or evaluate suggestions.  Many others pop in from time to time.

I get the impression that nobody has the job of responding on a daily or more frequent basis. Is that right?

 

batgirl
cyboo wrote:
If a moderator answers, I’ll know the answer is yes. If a moderator doesn’t, I’ll know that the answer is no.

Is this a trick question?

ilovesmetuna

this thread is going to a blockbuster!!! i can feel it happy.png

blendkuqi

hi I like to play on 3 day but I can't. can you tell me what the problem?

ilovesmetuna

you have 4 days off from work ? have you tried finding another job ?

notmtwain
blendkuqi wrote:

hi I like to play on 3 day but I can't. can you tell me what the problem?

You have to play a number of daily games to completion before you can play in a tournament. I think the number is 5. You have played zero.

BRENDA
notmtwain wrote:
BRENDA wrote:

Hi! Moderators and staff can answer questions just about anywhere. I can help!  You can send me a private message or let me know!  

 

Hi Brenda! Nice to see a moderator in the forum. I can see from your profile that you are not new but I don't think you have posted a lot in the forums. Will you be doing that on a daily basis going forward?

You suggested that sending you a private message is a good way to get you. Do you want everyone to send you private messages for Help and Support questions? I thought that the Contact form on the Help page was preferred.  https://support.chess.com/customer/portal/emails/new

I always wonder how many members of chess.com staff are assigned to monitor the forums as part of their job responsibilities.

I know there are an awful lot of posts. It seems to me that mod posts are usually limited to enforcing bad language violations or accusations.  Occasionally, Erik will pop in to answer complaints or evaluate suggestions.  Many others pop in from time to time.

I get the impression that nobody has the job of responding on a daily or more frequent basis. Is that right?

 

 

Hey! I've been working with our support staff since 2016. You're right, I haven't been posting or answering questions on a daily basis but I'll be sure to check these forums more often! I can't promise that I'll be here every single day and answer every question, but I'll definitely set myself reminders! Now, Private messages have always been welcomed. It's everyone's personal preference on how they for help. Some prefer private messaging while others prefer forums.  I personally think forums are a great way to ask questions because others may have the same concern/curiosity and therefore everyone can get some help all at once! However, that's only if your question doesn't requireimmediatee attention. Read below: 

Yes, this link: https://support.chess.com/customer/portal/emails/new is the best way to reach support! Most definitely a much quicker way to get results. But again, I'll work on moderating these forums more often! 

We all have the responsibility of answering questions on a daily basis. We may not respond right away, but you'll get your question answered regardless! I assure you if you send in a ticket via our support link we will get your question answered within 24 hours, on most occasions much faster than that!  

Going forward though, if you need immediate attention, our support link is the best way! 

ilovesmetuna

proof that moderators should all be female.

batgirl

I'm a moderator (blue pawn); Brenda is staff (green pawn -who can also moderate)

Many, maybe most, of the questions presented here are either technical or oriented towards staff - i.e. unable to be answered by us mere moderators.  As Brenda noted, staff can be messaged or one can submit a ticket to Support.  Everything submitted does get looked at.

 

ilovesmetuna

there is more to pawns than en passant trickery and under promotion!

RonaldJosephCote

      "this thread is going to a blockbuster!!! i can feel it". happy.png    Right you are Bob, and Chess.com is releasing this video of Brenda doing the ice bucket challenge...tongue.png  Ask anything.....if our moderators can't answer it......we'll dump water on them.wink.png                                                             null

KingSullian

I dO dink thizza' here thready thingy dO have pOtential!  happy.png 

52yrral

It's good to see statt & mods hang out with us plain folks happy.png

batgirl

I'm just slummin'.

52yrral

ha,ha! slow day at work, huh?

ilovesmetuna

thats the spirit!

RonaldJosephCote

                                null   Your reading through a Chess.com thread when suddenly the poster in front of you starts swearing up a storm, dropping F bombs left and right......So do you but not in time.cry.png   A moderator decides to mute everyone.shock.png Realizing its your 1st offense, she un-mutes you.happy.png  You hear that Erik....angry.png.....some moderators don't hold grudges.......how mature of them.evil.png