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Home problem

  • #1

    Hello,

     

    On my homepage, I can not see anything. The more my games, the more my friends, my clubs, my statistics. The page is empty. Is this normal?
    Thanks in advance for your help and sorry for my English.

  • #2

    Are you using Safari on a Mac, by any chance? If so, then you may need to upgrade to the latest OS X that you can (most Macs made after 2007 can be upgraded to OS X 10.11) and also upgrade Safari to version 11.

    If the above is not helpful, please let us know your OS and browser versions.

  • #3

    No, I'm using Firefox.

     

    Thank you.

  • #4

    Do you have any plugins that might be interfering? What version of Firefox?

  • #5

    If you are using NoScript or some other script blocker you need to whitelist chess.com and chesscomfiles.com.

  • #6

    The problem is solved, but I do not know how.
    Mystery, mystery.

    Thanks a lot for your help.

  • #7

    Hello,

     

    My problem is back. frustrated.png

    On my homepage, I can not see anything. The more my games, the more my friends, my clubs, my statistics. The page is empty. Is this normal?

    I'm with Firefox.
    Thanks in advance for your help and sorry for my English.

  • #8

    Same happens with me, and I am using Chrome

  • #9

    I experience this today, as well, with Firefox. Maybe some minor server problems, or maintenance.

  • #10
    Unable to play live games on my wi-fi connection
  • #11
    [COMMENT DELETED]
  • #12

    The problem is now solved. Thank you. happy.png

  • #13

    Same problem here. "Explorer" page does not work either. No chess board is shown. I have contacted support.

  • #14

    I have the same problem as Friedhof. Nothing shows up on my homepage either; maybe the site's being worked on?... I don't know. But this is what it looks like when I log in:null

    If this can be fixed, I'd appreciate any insight, thanks!

  • #15

    No, the site is not being worked on because these pages are displayed correctly on my smartphone as I speak. And if you use V3, it looks even different.nullnull

  • #16

    This problem has to be fixed on Chess.com's side, not on ours. There is nothing wrong with our web browsers. Therefore, no user will be able to post a solution. I suggest everyone facing this problem to contact the support staff directly. The more people complain about this, the faster they will fix it.

  • #17

    Thanks for the info man! How do you contact the support staff? I don't know how or where to go =)

  • #18

    On the chess.com website, click onto "Help", "Ask a Question", and then, on the top, onto " Contact". Select "Technical Issue" as topic. Since the home page does not load completely, the "help" button may not work there.

  • #19

    I have same problem, blank homepage frustrated.png

  • #20

     http://prntscr.com/hk71pj what should I do ? empty home

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