I cannot get into my account. My user name is LecceItaly. It says name already taken. But that’s my user name. My telephone is [removed -- MS[ . My email is [removed]
How do I contact chess.com support?
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Mar 8, 2025
0
#23
@lecceitaly make sure you're logging in and not creating a new account.
Mar 8, 2025
0
#24
Also, you shouldn't post your email or contact number or you risk getting spam. Staff already know your email address associated with the account and they don't contact via phone
Mar 12, 2025
0
#26
Golden_07 wrote:
Its 2025 we have robbots we have technology but still we cannot keep the cheaters out of the game .This game its not fun anymore ....Congrats chess.com ....I play 10 games and the 6 are cheaters and nothing change , every day the same . Whats the point to use my mind if the opponent cheats.. just to spent my time? No thanks .
It's highly unlikely any of those 6 games were played unfairly by your opponents
I am afraid that there is no board displayed for my games. At least I can see the positions on a small display but have lost overall picture and cannot move.Also my game review has not been working for some time.Just have apology that there is a technical problem. Understand that most other users are unaffected
May 8, 2025
0
#28
hopton5 wrote:
I am afraid that there is no board displayed for my games. At least I can see the positions on a small display but have lost overall picture and cannot move.Also my game review has not been working for some time.Just have apology that there is a technical problem. Understand that most other users are unaffected
If you're on Safari, this is fixed now. It was an issue with older versions not compatible with a recent change. That said, you should update your browser anyway
My skin has become small, how can I make it bigger?
May 24, 2025
0
#30
Julhasuddinjibon wrote:
My skin has become small, how can I make it bigger?
What do you mean exactly? Can you post a screenshot?
May 24, 2025
0
#31
Julhasuddinjibon wrote:
My skin has become small, how can I make it bigger?
What does this have to do with chess.com?
As I started chess.com app in my new device it says you are not allowed to start the game
May 31, 2025
0
#34
What kind of company is this? The support email is not working, and when I try to contact support through the link provided, that doesn’t work either.
I’m just trying to get help, but it feels impossible to reach anyone. This really needs to be fixed.
May 31, 2025
0
#35
SweetPeaBuddy wrote:
It’s impossible to talk to a human! My group was disabled with over 700 members, no warning and no clue why!
What club?
May 31, 2025
0
#36
maro11111 wrote:
What kind of company is this? The support email is not working, and when I try to contact support through the link provided, that doesn’t work either.
I’m just trying to get help, but it feels impossible to reach anyone. This really needs to be fixed.
You should be able to get the tool to create a ticket with a staff member. Be sure to be very explicit, and if it doesn't offer to open a ticket then try something like contact an agent
Jun 3, 2025
0
#38
Contact us
To reach our support team, please click the "Help" button on the bottom left of any chess.com page and you can get help from our AI agent or from one of our dedicated support team members.
Before reaching out, make sure to review our most common FAQs:
- How do I change my password?
- How do I fix my disconnect/lag issues?
- What is 'en passant'? It's not an illegal pawn move!
- Why can't I chat or post in the forums?
- I'm having issues on my Mobile App, what do I do?
- Someone is cheating or being abusive, what can I do?
- I'm a member of the media, who can I get in contact with?
Sep 14, 2025
0
#39
Hello! So I wanted only the one free week of diamont subscription and I forgot to cancel the subscription and it bought the anual subscription for 400 lei's (80 euro) andI want my money! I spoke with the support and im waiting for there respond , do u think guys i would get the money back?
Sep 16, 2025
0
#40
Hypertron75 wrote:
Hello! So I wanted only the one free week of diamont subscription and I forgot to cancel the subscription and it bought the anual subscription for 400 lei's (80 euro) andI want my money! I spoke with the support and im waiting for there respond , do u think guys i would get the money back?
Hi, only Support can discuss your account details, they'll follow up soon.
I cannot get into my account. My User name is LecceItaly . My telephone number is [removed -- MS]. My email is [removed]