I got loss after opponent timed out
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on my Android app. I played and opponent made no move for most of 10 minute game. eventually s/he timed out, but I could not leave game even with 9:45 on my clock and zero on his for several minutes. when I eventually pressed "exit game" it showed as low and I lost points!
I had no connectivity problems. The server itself misbehaved. I could leave a (friendly) comment for opponent, and could access other sites at same time. The connectivity bars in the app showed a strong connection as well. It's rather obviously to bitch at someone reporting an actual server bug with recrimination (as I see you do on other threads also)
If you mean this game, https://www.chess.com/live/game/2544083073
I would report it with at ticket.
https://support.chess.com/customer/portal/emails/new
Since even the archive shows your opponent had no time. Likely some weird bug.
No need to report. I see this. Looking into it.