The same exact thing happened to me in a blitz game an hour ago.
I won a game but it was counted as a loss
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The same thing happened for my last 3 games.
Feb 16, 2017
0
#4
just played another blitz game as white. I won, counted as a loss and my rating went down about 100 points!
mated my opponent playing black, switched the board and gave me a loss. are they going to fix this?
There's definitely a bug. I'm going to play a game now and lose quickly and see if it counts as a win.
Same happened to me as well :(
same to here it is draw and show I win. but giving me loose @. jbrook 97
Feb 16, 2017
0
#9
The same to me, I was Black, and I clearly won, or at least if I would lose for time would be a draw, because White didn't have other pieces, but watch the game, it is given as my opponent as Black, and when we re-matched, he gave me Black again!
There was another thread reporting the same thing an hour ago.
https://www.chess.com/forum/view/general/game-switched-winner
I hope that everyone who experiences this uses the contact email that Martin gave. Every time somebody sends an email using this tool, a "ticket" is created that somebody on the staff has to answer:
https://support.chess.com/customer/portal/emails/new
Don't forget to tell them the game id.
Tell them if you use a browser or an app and which one.
https://support.chess.com/customer/portal/emails/new
/ Don't spam them. That doesn't help.
Thnak you :-) Can I get my rating points back too? :-) (I was 2700 before losing the game...)
I'm happy to donate my rating points to those who need them
Same. Ruined 2 games... I was sad
same thing just happened
Feb 16, 2017
0
#18
Here is a message from erik:
This morning we had a bug introduced which swapped the colors of the players after the game ended. We have reverted this bug and will fix all records and ratings. This should be completed by end of today. We are very sorry for any worry this may have caused you. If you see any remaining issues after today, please contact support and let us know. We will get it fixed immediately!
Feb 16, 2017
0
#19
same with me! the games which i am winning is written as a loss in my archives what is this going on? this just happened 2 hours ago!
Feb 16, 2017
0
#20
Update: we believe we have found the problem and are removing it from the server. Our preliminary review of the data is that this error should not affect your rating, and it appears to only place the wrong player in the wrong position in the archive view only. We hope this is the only issue, and we will be able to fix this so that your archived games appear properly. More updates will be posted here as we have them.
hello
I have played a game against this player ( Trofta58 ), I was playing ((( black ))) and I have ((won)) the game
now when i enter the archive to download the game it shows that i (lost) the game !!!!!! and when i open the game page it shows that i was playing white not black !!!!!
my rating before the game was 1652 and after the game it became 1660 but in the game page it shows that my rating after the game became 1654 ( although if I really lost the game my rating was supposed to decline not to increase by 2 points !!!!! )
also the opposite happened to the other player >>>> his page shows that he won the game
i guess that what happened is after the game the server has switched the sides and made me white and the other player is black and as black has won the game they counted the game as win for him and a loss for me
this is my page https://www.chess.com/member/Mido-Fedo
this is the other player page https://www.chess.com/member/Trofta58
this is the game where the error happened https://www.chess.com/live/game/1954172711
it is very very important to me that the game is counted as a win for me , so please what should i do to fix that error
thanks
