iPad error

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Avatar of Skyking_Skyking
Can't play anymore on iPad 3, iOS 9.4. Game won't start after I tap new game
Avatar of justbefair
Skyking_Skyking wrote:
Can't play anymore on iPad 3, iOS 9.4. Game won't start after I tap new game

I have seen a few of these today. Was there a new ios app release?

Avatar of will1962
Same here, not connecting
Avatar of indica1
Same here ipad4
Avatar of Minelt
Same
Avatar of justbefair

We have brought this issue to the developers and they are investigating. It would help if people would post their hardware, their IOS operating system release and Chess.com app release if you know it.

You can put it here and we will provide to the developers. (You can also use the Contact Us link in IOS to report problems and that data is provided.)

Avatar of Parallax25
I have the same problem for the past few days. Online challenges won't load. Keeps searching for too long.

Haven't made any software update recently. My device info is :

Chess. V. 3.8.86
IPhone Xs with iOS: 13.6.1
Avatar of mrswaggy
I have the same problem. Using iOS 10 from iPad. Las release available
Avatar of Minelt
I am using:

IOS: 10.3.4

Hardware:

iPad 4
Avatar of Parallax25
I updated the app and the problem got solved!
Avatar of allanskak
Same here. Not connecting to new games. iOS 10.3.3
Avatar of barkallday
Same here.

iOS 9.3.5
iPad 3.
Avatar of frgdcelis
Solved by updating the app
Avatar of will1962

iOS 12.5.2

Avatar of indica1
iOS 10.3.3
Avatar of Alexy1961

iOS 9.3.5

It happened once before couple years ago. Turned to be a bug in chess.com app for older iOS versions that developers fixed subsequently.

Avatar of Doge1977

Same problem for me. iOS10.3.3 iPad4. No way to update the app. I have the last compatible version 3.8.14. I have this problem since two days around 29/03/2021.

Avatar of evershot
Include me
Ios 10.3.4
V 3.8.14
2nd generation iPad
Avatar of justbefair

The developers are working on the problem.  Some people have been able to update their apps, which reportedly works. I know some of you have ios releases earlier than ios 11, so you can't do that.

Avatar of Martin_Stahl

Staff are saying this should be fixed now.