issue with sound from coach explanations
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I’ve recently got diamond and when using game review, the coach comment shows but never with sound. I am playing on iPad and wonder if this may be the case or is there a way to get the explanations out loud?
Nov 17, 2024
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#2
tgadale wrote:
I’ve recently got diamond and when using game review, the coach comment shows but never with sound. I am playing on iPad and wonder if this may be the case or is there a way to get the explanations out loud?
If you're on the app I don't think it has that feature yet
Mar 15, 2025
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#4
TheDre1962 wrote:
I have a desktop. Since a few days no sound of the coach game review.
Try clearing your browser cache
Mar 15, 2025
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#5
I’ve tried everything I can think of, two different PCs, Windows 10 / 11, different Browsers, Permissions, nothing works. I looked for errors in the browser Dev tools, nothing. I changed settings on Chesscom, no go.
The only clue I have is the last few days the coach voice was stuttering and halting, a page refresh usually cured it, but now nothing cures it.
The only clue I have is the last few days the coach voice was stuttering and halting, a page refresh usually cured it, but now nothing cures it.
Mar 15, 2025
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#6
I think tomorrow I’m going to try some tests from outside my home network.
Mar 15, 2025
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#8
Peterpl987 wrote:
Is there a way to toggle this feature on and off?
Yes.
It's in All Settings > Coach.
Mar 15, 2025
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#10
I do have this feature switched "on", but this afternoon, it seems to have stopped working. Any thoughts on why?
Mar 15, 2025
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#11
Same here, my problem started today, along with others reporting the same problem in this forum post
https://www.chess.com/forum/view/help-support/ai-coach-review-sound-not-working#comment-112312166
The Chesscom dev team are some sharp individuals. I'm sure they will get it working again for us soon.